pinero61
Well-Known Member
Last line of my post. All star ford in prairieville. Salesman is Parnell. Service writer I use is Mike.
Tip on dealing with people. Tell him another of their customers recommended him and said he had a bronco he was working on. Ask questions, be interested and be sincere. Goes a long way to establish relationships necessary to ensure good service is provided to you also! (Applying some lessons learned in management courses to real lit results in really good things!). That will get you ALOT farther than barging in demanding perfect service because I'm an enthusiast and you're a ford employee lackey who don't know shit.
I'm convinced that most people troubles with dealerships start from that first contact moment and things said. But I've gone off on a tangent now lol
A few years in service work have definitely taught me how to deal with people for the most part. I try to be polite and provide them with an accurate description of the issue I'm having. 90% of the time I have the issue pin-pointed. What pisses me off is times where I'm told that a stretched timing chain is actually an exhaust rattle. After a few weeks of aggravation (while overseas for work) and spoon feeding of information, I finally got the manager to take a look at it and realize that the rattle was indeed a valve rattle/chain slap.
It's a common problem with the first gen 3.5L eco's, and I know they've had to have come across it before. It's all being covered under warranty now, but they had the truck for a month and nothing was done. Now it's coming up on six weeks, and I've been forced to borrow a friend's mopar since my car is also down due to another shop full of idiots frying half the electronics in it...
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