Help with order process

[gravedgr]

I'm curious about the order process - maybe I'm misunderstanding something.

I thought (per the ordering guide here) that when you placed your order, you got a DORA which could be used to check COTUS on status (order number, dealer number, last name). I think next status change is being issued a VIN.

My dealer has sent me my order info and it includes a preview order number (#9898), that does not work in COTUS. When I asked about the DORA, he said the preview order is all I would have until I got a VIN.

Am I missing something? Is what he's saying accurate and the guide is not completely correct? Or am I misunderstanding what happens in which order?

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[dwroth]

COTUS doesn't work with 2016 vehicles. Show a picture of your "preview order" if you want a comment on it, but it sounds like you have everything you need.

 

[gravedgr]

Here it is before they submitted it. Is there another place besides COTUS I could/should check on status? I have tried the other tracking URLs I found, but they ask for the same info and it says invalid info.

 

[daltron]

PM Ford Customer Support. Deysha here will take care of you.

 

[gravedgr]

I tried FordPerformance with a PM, but haven't heard back. Someone hooked me up with the Ford Performance 800 number and they were able to answer my questions. Sounds like the order guide here could use some updates and clarifications.

 

[dwroth]

Here it is before they submitted it. Is there another place besides COTUS I could/should check on status? I have tried the other tracking URLs I found, but they ask for the same info and it says invalid info.

Dude! Priority 19??? Talk to your dealer about that. You shouldn't be below priority 10.

As far as the order preview, only you need is your dealer id. They should be able to tell you that.

ForService can take 2 or 3 days to get back to your PMs. They are monitoring PMs and threads for various forums and it takes them time to look stuff up, so it simply takes time.

 

[gravedgr]

Dude! Priority 19??? Talk to your dealer about that. You shouldn't be below priority 10.

As far as the order preview, only you need is your dealer id. They should be able to tell you that.

ForService can take 2 or 3 days to get back to your PMs. They are monitoring PMs and threads for various forums and it takes them time to look stuff up, so it simply takes time.

I thought about calling the dealer about the priority, but the other GT350 guys are saying priority doesn't matter / apply for the Shelby cars. I may instead see if the regional rep can help.

 

[dwroth]

I thought about calling the dealer about the priority, but the other GT350 guys are saying priority doesn't matter / apply for the Shelby cars. I may instead see if the regional rep can help.

Sure. Ok.

Dealer: "Dan, the priority for you GT350 order doesn't really matter."
Dan: "Ok. If it doesn't matter then put it in as a priority 1 instead of a priority 19."

 

[gravedgr]

Sure. Ok.

Dealer: "Dan, the priority for you GT350 order doesn't really matter."
Dan: "Ok. If it doesn't matter then put it in as a priority 1 instead of a priority 19."

Just relaying what folks have said. No need to get snarky.

 

[dwroth]

Just relaying what folks have said. No need to get snarky.

I'm not being snarky with you, just think you should be snarky with your dealer if he says priority doesn't matter.

 

[gravedgr]

I'm not being snarky with you, just think you should be snarky with your dealer if he says priority doesn't matter.

I was quoting forum folks. In my experience they (not always, but usually) know more than dealers even about internal processes. ;)

 

[FordService]

I'm curious about the order process - maybe I'm misunderstanding something.

I thought (per the ordering guide here) that when you placed your order, you got a DORA which could be used to check COTUS on status (order number, dealer number, last name). I think next status change is being issued a VIN.

My dealer has sent me my order info and it includes a preview order number (#9898), that does not work in COTUS. When I asked about the DORA, he said the preview order is all I would have until I got a VIN.

Am I missing something? Is what he's saying accurate and the guide is not completely correct? Or am I misunderstanding what happens in which order?

Hello and congrats on your order, gravedgr!

It is up to your dealer to provide you with the DORA. They do not “have” to provide it. COTUS is a tracking site that is still in a pilot phase and has not been rolled out for all regions or vehicle nameplates. It hasn’t worked for any 2016s. I am happy to track your order for you. I’ll get back to you as soon as possible.

PM Ford Customer Support. Deysha here will take care of you.

Dude! Priority 19??? Talk to your dealer about that. You shouldn't be below priority 10.

As far as the order preview, only you need is your dealer id. They should be able to tell you that.

FordService can take 2 or 3 days to get back to your PMs. They are monitoring PMs and threads for various forums and it takes them time to look stuff up, so it simply takes time.

Thank you for the mention and support, guys!

Deysha

 

[gravedgr]

Hello and congrats on your order, gravedgr!

It is up to your dealer to provide you with the DORA. They do not “have” to provide it. COTUS is a tracking site that is still in a pilot phase and has not been rolled out for all regions or vehicle nameplates. It hasn’t worked for any 2016s. I am happy to track your order for you. I’ll get back to you as soon as possible.



Thank you for the mention and support, guys!

Deysha

Thanks, I sent you a PM as well. The order guide said the account was monitored by "Rachel", so apologies for the wrong name.

 

[Summit]

Hello and congrats on your order, gravedgr!

It is up to your dealer to provide you with the DORA. They do not “have” to provide it. COTUS is a tracking site that is still in a pilot phase and has not been rolled out for all regions or vehicle nameplates. It hasn’t worked for any 2016s. I am happy to track your order for you. I’ll get back to you as soon as possible.



Thank you for the mention and support, guys!

Deysha

Hi Deysha,

PM sent to you.

Thanks,

Joe

 

[FordService]

Thanks, I sent you a PM as well. The order guide said the account was monitored by "Rachel", so apologies for the wrong name.

Hi Deysha,
PM sent to you.

Thanks

You’re welcome, guys! Thanks for the PMs! I’ll get back to you soon.

Deysha

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