OMGPonies
Well-Known Member
- Joined
- Aug 21, 2015
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- 5
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- 126
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- Location
- SF Bay Area
- Vehicle(s)
- 2016 Track Pack
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- #1
Back in August I began the process of ordering a GT350 and ultimately selected a dealership across the country in New York. The first week in September we made the deal final. I was told to expect the car around February-March of 2016. Although I did not make it a condition of the purchase I did immediately ask them to please set up a courtesy delivery to a dealership here in California. I was very happy with my NY dealer but the thought of my car being delivered and then handed to a 3rd party shipper before I ever see it is very discomforting. So, I arranged for the CA dealer I have a relationship with to accept delivery and take care of the prep close to home where I can have better access and control.
My salesman acknowledged my courtesy delivery request but would only ever give responses like "working on it" and "there is plenty of time" when I asked why it had not been set up and confirmed yet. I began feeling that they were trying to avoid doing it for some reason (not sure why, no cost to the selling dealer) and got a little upset because other buyers have set up the same delivery with no issue. After I wrote a couple more strong e-mails my salesman finally called the CA dealer and began trying to get the ball rolling but didn't really follow through. Again be insisted that there was "plenty of time" to set it up and that no VIN or build date had been issued yet. This was all happening mid October-early November.
Fast forward to a few days ago and I learned through my own research calling Ford Performance that in fact my car was completed on 11/11, is awaiting shipment, and the order was pulled and a VIN issued on 10/15. I got pretty upset with the dealer and pointed out that by their fault it was likely too late to set up a courtesy delivery now. They had been telling me we still had time to set it up and no VIN issued when in fact as of October 15 the order was pulled by the factory and after that point the courtesy delivery couldn't be set up anymore. A Ford regional rep tried to work with the factory to change the shipping destination but understandably it was too late on their end. The rep stated in an e-mail I have a copy of that the dealership needed to add the courtesy delivery to the order notes before it was pulled.
The dealership seems to understand that they screwed up but do not want to directly address the fact that I now face at least $3,000 in shipping and travel costs that could have been avoided by simply adding notes to the order when I requested it. They totally stonewalled my request either through complacency or ill intent.
Should I be upset and really push for this dealership to do something like provide shipping themselves or reduce the price of the car to compensate? I am paying them a $5,000 ADM and I certainly don't feel they are earning it now. Is there an appropriate Ford customer service department that would care at all and help in any way?
Do I need to just suck it up and deal with it? I'm definitely feeling a bit like I'm causing a ruckus over a first-world problem here, being upset that my new car order has not gone perfectly. But I really insisted on this courtesy delivery being set up and my dealership really went out of their way to avoid doing it.
My salesman acknowledged my courtesy delivery request but would only ever give responses like "working on it" and "there is plenty of time" when I asked why it had not been set up and confirmed yet. I began feeling that they were trying to avoid doing it for some reason (not sure why, no cost to the selling dealer) and got a little upset because other buyers have set up the same delivery with no issue. After I wrote a couple more strong e-mails my salesman finally called the CA dealer and began trying to get the ball rolling but didn't really follow through. Again be insisted that there was "plenty of time" to set it up and that no VIN or build date had been issued yet. This was all happening mid October-early November.
Fast forward to a few days ago and I learned through my own research calling Ford Performance that in fact my car was completed on 11/11, is awaiting shipment, and the order was pulled and a VIN issued on 10/15. I got pretty upset with the dealer and pointed out that by their fault it was likely too late to set up a courtesy delivery now. They had been telling me we still had time to set it up and no VIN issued when in fact as of October 15 the order was pulled by the factory and after that point the courtesy delivery couldn't be set up anymore. A Ford regional rep tried to work with the factory to change the shipping destination but understandably it was too late on their end. The rep stated in an e-mail I have a copy of that the dealership needed to add the courtesy delivery to the order notes before it was pulled.
The dealership seems to understand that they screwed up but do not want to directly address the fact that I now face at least $3,000 in shipping and travel costs that could have been avoided by simply adding notes to the order when I requested it. They totally stonewalled my request either through complacency or ill intent.
Should I be upset and really push for this dealership to do something like provide shipping themselves or reduce the price of the car to compensate? I am paying them a $5,000 ADM and I certainly don't feel they are earning it now. Is there an appropriate Ford customer service department that would care at all and help in any way?
Do I need to just suck it up and deal with it? I'm definitely feeling a bit like I'm causing a ruckus over a first-world problem here, being upset that my new car order has not gone perfectly. But I really insisted on this courtesy delivery being set up and my dealership really went out of their way to avoid doing it.
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