Originally Posted by HalfMoon View Post
You need to get your rail car number (also often called an "ETTX" number) from your dealer. This can actually start with "ETTX", or it may not. My car came on car # "CNA 704103".
Once you have that number you can track it via the phone:
CSX:
1. Call CSX at 1 800-235-2352
2. When prompted for location or weight, press 1 on your phone for location
3. When prompted for the car initials, say them and wait
4. When prompted for the 6-digit car number, say or key-in your 6 digit car number
5. When prompted for the next car, either say 'Done' or press the pound sign (#) twice
Union Pacific:
1. Call UP at 1 800-877-5123
2. Follow phone prompts for Trace
3. Say the rail car number completely and clearly. Example CNA704103 all together
4. Listen for your update
Only one may track your rail car, or both from what I have read. In my car both were updated and gave slightly different information at different parts of the journey so I used both.