Cneo350
Well-Known Member
- Thread starter
- #1
Hello All,
My ‘17 GT350 with 4K miles started to leave a trail of oil behind it when I was driving from NJ back to my home in NY (3.5 hours away) Sunday Nov. 4.
Ford towed my car to a dealership within 35 miles from me but the tow company charged me $45 for race ramps for my lowered car even though it’s stock height. I caught a ride home with my friend instead of going to the dealership with the tow truck since they were closed.
Anyway, I called Ford customer service Tuesday the 6th to ask if I could get a loaner car, rental car or get my car towed home to NY. They told me they opened a case a regional representative would call me the next day. I got a call Thursday but missed it, but they left me a voicemail with their number. I called back 5 min later with no answer and left a voicemail. I finally get a call back on Monday the 12th.
I speak with Porsche Daniels and ask about getting a loaner car, rental car or a tow and she says she’ll talk with the service manager at the dealership and call me back Monday the 19th. One week for me to get a call back. Porsche gave me her email. Unhappy with waiting a week I email her a few hours later to see if she had talked to the service manager.
When I introduced myself I told her my name and where my car was and she said that the dealership where my car is is not one of hers and I need to speak with Someone names Stacey. Porsche informed me that Stacey will now call me Monday the 19th.
I email Porsche back explaining I can’t wait till Monday to get an answer for this but she will not respond.
Ford customer service keeps telling me that I have Porsche assigned to my case and that there is a note in my file that she will call the on the 19th. I keep telling them that Porsche emailed me saying my car was not at one of her dealerships but they don’t care nor will the connect me with anyone but Porsche who by the way will not answer her phone.
What do I do?
My ‘17 GT350 with 4K miles started to leave a trail of oil behind it when I was driving from NJ back to my home in NY (3.5 hours away) Sunday Nov. 4.
Ford towed my car to a dealership within 35 miles from me but the tow company charged me $45 for race ramps for my lowered car even though it’s stock height. I caught a ride home with my friend instead of going to the dealership with the tow truck since they were closed.
Anyway, I called Ford customer service Tuesday the 6th to ask if I could get a loaner car, rental car or get my car towed home to NY. They told me they opened a case a regional representative would call me the next day. I got a call Thursday but missed it, but they left me a voicemail with their number. I called back 5 min later with no answer and left a voicemail. I finally get a call back on Monday the 12th.
I speak with Porsche Daniels and ask about getting a loaner car, rental car or a tow and she says she’ll talk with the service manager at the dealership and call me back Monday the 19th. One week for me to get a call back. Porsche gave me her email. Unhappy with waiting a week I email her a few hours later to see if she had talked to the service manager.
When I introduced myself I told her my name and where my car was and she said that the dealership where my car is is not one of hers and I need to speak with Someone names Stacey. Porsche informed me that Stacey will now call me Monday the 19th.
I email Porsche back explaining I can’t wait till Monday to get an answer for this but she will not respond.
Ford customer service keeps telling me that I have Porsche assigned to my case and that there is a note in my file that she will call the on the 19th. I keep telling them that Porsche emailed me saying my car was not at one of her dealerships but they don’t care nor will the connect me with anyone but Porsche who by the way will not answer her phone.
What do I do?
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