howlins550
Well-Known Member
- Joined
- Mar 7, 2018
- Threads
- 22
- Messages
- 186
- Reaction score
- 56
- Location
- Cincinnati
- Vehicle(s)
- 2019 mustang GT PP1, 401A, 10R80, Magneride, Active exhaust, Oxford White
I just started my buyback claim today. Found metal shavings in my cylinders last night, waiting for my oil kit to come in so i can send it out to blackstone labs.Update: Talked to the service manager this morning. Dealership is pushing to get out of the buy back and go for a replacement vehicle (of course.. dealership doesn't want a buy-back on their hands). Told him absolutely not until Ford tells me the issue and has a solution, along with build dates/lots affected and 100% prove the replacement vehicle would have a fix. With no answer to that, I'm still going the buy-back route. There's been a delay in the buy-back approval from the Ford customer case manager, I think because of the service manager input. Was also told that I might be subject to having to pay out of pocket for a loaner/rental vehicle. I said i'll need to speak to my lawyer.
Going to go over the service manager and speak to the dealership owner. Seems that the case is at a stall.. i'm about out of patience.
Also- I asked what did Ford find as for a root cause for my engine ticking. They ended up finding metal shavings in the oil pan. Claimed that it was because of bad machining on the block. That's all I could get out of him. I'll try to pry more details out of him later..
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