Bad Customer Experience

[PJR202]

Am I the only one who feels like there's more to this story? That's a lot of bad experiences with completely different people and dealerships.

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[amk91]

I'm not expecting anything else to come of it. On the other hand, my brother did have a negative experience with a Subaru salesman when he bought his Crosstrek, and left a negative review. A regional sales manager got in touch with him, heard his story, and sent him a Yeti softside full of Subaru swag and a $100 Visa gift card for his troubles, so there's no telling.

Bluebonnet looked at my car on June 29th.

Wow, that's more recent than I thought. Ford saw my negative review against the dealer service adviser, but IDK. To busy to care, as it doesn't even compare to what happened to you (mechanically).

Am I the only one who feels like there's more to this story? That's a lot of bad experiences with completely different people and dealerships.

Can't imagine why you'd think that, after I already gave an extremely elaborate and overly lengthy description of what occurred the past 5 weeks. I have told the whole truth and nothing but it.

Nothing has been left out, but I understand it is human nature to try and fathom/comprehend why bad things like this happen to people, sometimes by placing blame on the affected party. Not that you have outright done that particularly.

Dealer(s) see(s) a young guy that is different from them in some aspects, thus allow that to cloud their better judgment and think they can take advantage of a person's kindness/cordiality, mistaking it for naivety.


For all the very few negative nancies popping in this thread, trying to co-sign your harmless/curious comment as an absolute, perhaps they need to do some self-introspection on why they carry such a negative viewpoint towards others and prefer being unnecessarily skeptical.


It is one thing to say that "bad things happen, best to move on and not look back". It is entirely another thing, for anyone to insinuate that I am lying about what happened to me or deliberately trying to mislead people.


This isn't directed entirely at you, but it is a colossal waste of my time, to be mentioning my poor experience, especially if I am the sole cause of it and knew that deep down. I don't do that, as I am far from at fault in this manner, which is a big relief to me.


I am not trying to fault you for asking this question, as it is an understandable one, regardless of what happened to me. My problem of course, is some of you possibly jumping to the wrong conclusions (and in some cases trolling).


I have proof on all of this, especially that 60% of it occurred via text. I do not think that would be in good taste, to provide every person's name and location, as it would be petty of me and disrupting the privacy of others.


The only dealer that would have the right to behave bitterly towards me, is the one that tried to get me my configuration via converted dealer-ordered allocation in mid-July, then lost my business due to pure timing issues on July 19th.


Despite that, they have been respectable. The rest, are plain guilty of bad or below average customer service and have no excuses, when they were given opportunities to do things right.


Again, I take no real offense to your comment PJR as you are just curious, but I honestly disagree with the idea that there "has to be more to this" on my end or that I am lying (not what you said) in this very situation. I have laid it all out right here, in one of the lengthiest self-written posts on this forum, that had to be summarized on top, due to TL; DR laziness or requiring too much time to read (busy folks).

People can give their opinions on this, but cannot expect me to agree when it is deemed or insinuated that I am in the wrong. My "bad experience" is much better than people that have gotten lemons or had to get into serious legal battles. I am thankful that this is only the worst of it and thank you all for your helpful feedback and time.

In regards to those personnel that I have mentioned, what goes around, does come around and they will get theirs eventually.

 

[Indylatenight]

Been happening for years!!

Dealer(s) see(s) a young guy that is different from them in some aspects, thus allow that to cloud their better judgment and think they can take advantage of a person's kindness/cordiality, mistaking it for naivety.

I can totally agree with you on this but it's nothing new. In 1977, I was 20 and working as a food worker at Lake Stephens, a local recreational center. I had gotten off of work and still dressed as I would as I would be working in shorts, tank top, etc. I had seen the new Mustangs at the local dealer and decided it was time to get me one. I walked in, cash in pocket and told the salesman that I wanted to look at Mustangs. He took one look at me and said, "I think the cars you can afford are in the used section out back." He totally judge my ability to buy on my looks. So I politely excused myself and walked across the street and purchased a new Nova from the Chevy dealer.

 

[amk91]

I can totally agree with you on this but it's nothing new. In 1977, I was 20 and working as a food worker at Lake Stephens, a local recreational center. I had gotten off of work and still dressed as I would as I would be working in shorts, tank top, etc. I had seen the new Mustangs at the local dealer and decided it was time to get me one. I walked in, cash in pocket and told the salesman that I wanted to look at Mustangs. He took one look at me and said, "I think the cars you can afford are in the used section out back." He totally judge my ability to buy on my looks. So I politely excused myself and walked across the street and purchased a new Nova from the Chevy dealer.

Thanks for sharing your experience on this, as I can pretty sum up my experience to it being like yours or the "get a sale today" mentality. Bunch of ignorant folks, I'll just say, as I know the truth why I have bad experiences in some cases, but won't get into it (don't want to cause a ruckus).

This one mistake I have made, is probably not being upfront to the sales personnel from the onset in some cases, now that I think about it.

Possibly some of them feel like they are being given the run around by me or shafted by the decisions of higher-ups losing a sale, and then take it out on the customer, instead of calling out their bosses.

Guilty, I have been of someone that walks in knowing they don't have the car I want in stock. Pretend otherwise/play dumb and test drive the closest choice for a feel, to then afterward reveal I know more than I connoted in the first place about the car (sometimes educating them). Being straight to the point, sometimes avoids that hassle.

Outside of that, I have no regrets and respect others as I like to be treated. Sales is just a high pressure business w/inconsistent pay, exactly why I favored engineering and medical more.

My current salesman is very respectable, just young and needs more experience to get the hang of things. I'd hate for him to be fired/quit before October and the sale go to an undeserving colleague of his.

 

[tommyd]

unfortunately, your experience is becoming more widespread due to the culture of the car business. The dealerships hire enthusiastic but inexperienced young people ,do not thoroughly train them, pay them a few hundred dollars a week , then expect them to sell everyone that walks in the showroom.The dealership i work at (I am a part time valet ) has 6 salesmen only 1 is over 30 yrs old and all but 1 has confided in me that they dont plan on staying long. Your salesman Matt is a direct result of the pressure and browbeating they are subject to everyday. This doesnot make what you experienced right, not at all. This is why I only deal with salespeople that have been highly recommended by either acustomer or my salesmgr. Car salespeople that have been around awhile know the competitions car people they can trust.My salesmgr. worked at other dealerships besides this one(BMW) and he set me up with a trustworthy guy at Ford.The dealerships will tolerate people like Matt because they have terrible employee retention

 

[amk91]

unfortunately, your experience is becoming more widespread due to the culture of the car business. The dealerships hire enthusiastic but inexperienced young people ,do not thoroughly train them, pay them a few hundred dollars a week , then expect them to sell everyone that walks in the showroom.The dealership i work at (I am a part time valet ) has 6 salesmen only 1 is over 30 yrs old and all but 1 has confided in me that they dont plan on staying long. Your salesman Matt is a direct result of the pressure and browbeating they are subject to everyday. This doesnot make what you experienced right, not at all. This is why I only deal with salespeople that have been highly recommended by either acustomer or my salesmgr. Car salespeople that have been around awhile know the competitions car people they can trust.My salesmgr. worked at other dealerships besides this one(BMW) and he set me up with a trustworthy guy at Ford.The dealerships will tolerate people like Matt because they have terrible employee retention

Very good write up tommyd, one of the best in this thread. Now that I can think about it, poor staff retention explains this not-so-great phenomenon. I can understand "Tim" feeling this way, when feeling offended that I took my business elsewhere. "Matt" was a mixture of what you said and simply a small-minded person.

"Matt" is very lucky that I am trying to keep this purchase below the radar until delivery (it's a secret/surprise ;)) and that I didn't trip/fall when he shoved me, as the girlfriend suggested calling the cops and reporting "Matt" for assault. I brushed it off, choosing to move along.

I've heard once, where something like that happened to someone else at a Chevy dealer and the dealer settled out of court for a new Corvette C6. I'm better than that of course, as what goes around, comes around.

I hope in this case, regarding what you said above, my ordering salesman Alexander, doesn't get fired/quit. Kid has a heart of gold and very dedicated in his case, unlike many people that work around him. Wish that S550 Mk.1 production scheduling was faster, so that I can ensure he gets commission from my GT Premium purchase and not someone else. Car arrives circa 10/16/17, ordered 6/26/17.

I've had a very good afternoon today and just sold both my first car from 2006 plus another to the same guy and showed a prospective buyer my Focus ST, that might buy it too. I think this is all going to turn out very well. Very happy today.

 

[EcoVert]

I bought my Mustang from Mountaineer Automotive in Beckley WV. They bent over backwards to help me ordering the car to my spec. Worked with me to get me all the rebates I could get I'm very happy the main guy Keith Tyler even made sure I got the build sheet. We also got my wife a 15 Edge one of the leakers, long store short Keith got Ford to replace the Edge with a new one. Mountaineer Automotive is my dealership for life.

 

[Indylatenight]

I bought my Mustang from Mountaineer Automotive in Beckley WV. They bent over backwards to help me ordering the car to my spec. Worked with me to get me all the rebates I could get I'm very happy the main guy Keith Tyler even made sure I got the build sheet. We also got my wife a 15 Edge one of the leakers, long store short Keith got Ford to replace the Edge with a new one. Mountaineer Automotive is my dealership for life.

I grew up in Mount Hope just outside of Beckley. Is Grady Whitlock Ford still in business? They were the ones that I was discussing in my previous post.

 

[PJR202]

I grew up in Mount Hope just outside of Beckley. Is Grady Whitlock Ford still in business? They were the ones that I was discussing in my previous post.

My dad is from Sophia. I went to a funeral in Mt Hope a few years ago and it was even smaller than was described..lol

 

[EcoVert]

I grew up in Mount Hope just outside of Beckley. Is Grady Whitlock Ford still in business? They were the ones that I was discussing in my previous post.

They are no longer there sold to Ramey them Ramey sold there Beckley location to Mountaineer

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