2015-2016 Tech Pack and Base GT350 Cooler Solution Discussion

[crazyfish]

i've had 3 different case numbers and they have been escalated "as high as they can go". the supposed "top person" was quite unprofessional once i landed on his desk.

the summation of each? Pound sand, dude, but thanks for being a Ford customer!

oh how the tables would be turned if Ford had an issue with the gear that they bought from the company that i work for. They'd turn out the lynching party.

suffice to say, i don't have the energy to continue arguing with them. I should not have to argue with a vendor to get my property fixed and back to me.

as for the comment of lexus service vs Ford, the last lexus that i had was a fair bit less than my gt350, they treated me 10x better.

ford sells premium vehicles of all types. i expect far more from them, and from their dealer network.

AGREED! Bad business and thinking there are plenty of butts for all their cars. Arrogance? Stupidity, definitely!
Maybe someone should remind them of the 80's when the big 3 were heading this way before?
Just tired of this kind of support. I agree with Zombiekiller, that if my company did this to Ford they would have me in front of a firing squad. So much time wasted including most of my summer trying to get problems on this car resolved.

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[Jmk]

Sorry to hear about your troubles. This is no way to treat people. This car is my first ford but what I went thru, buying it and some stories I'm reading up on, it definetly night be my last.

 

[rb92gt]

Following

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[firestarter2]

Sorry to hear about your troubles. This is no way to treat people. This car is my first ford but what I went thru, buying it and some stories I'm reading up on, it definetly night be my last.

I am curious what people expected. I thought FORD stood for fixed or repaired daily. I came in hoping for a semi reliable car with most likely a shitty dealer service.

Then I discovered the price fixing that was ADM..

I was surprised was surprised with my Chevy that despite the fact the cars are less reliable then the Japanese competition most dealers had NO loaner program and the service centers where horrendous(I expected the same from ford)

 

[Jmk]

I just expected better costumer service. Several posts I've read were ford consumer service was lacking. To explain my past experience it took me 3 dealers to finally buy this car. First one, ford closed down. No ones foult was resolved promptly. Second one I placed the order waited 5mo. Called ford reginal costumer service rep. Every 2weeks. Where she assured me the order has been placed and the dealer is getting one. After five month wait she told me to call my dealer that there is an updated on my car. She did not have enough to decency to tell me her self that after 5 months my dealer is no longer getting one. I did not post anything about the second one because I was little upset. I took a little break. By chance I found the one I'm driving right now.

It just seams like no one knows what's going on at ford. First who's getting the allocation now it seam like poor costumer service as been stated thru other members. Like I said I enjoy and love the car. I just expected a little bit more.

 

[firestarter2]

I just expected better costumer service. Several posts I've read were ford consumer service was lacking. To explain my past experience it took me 3 dealers to finally buy this car. First one, ford closed down. No ones foult was resolved promptly. Second one I placed the order waited 5mo. Called ford reginal costumer service rep. Every 2weeks. Where she assured me the order has been placed and the dealer is getting one. After five month wait she told me to call my dealer that there is an updated on my car. She did not have enough to decency to tell me her self that after 5 months my dealer is no longer getting one. I did not post anything about the second one because I was little upset. I took a little break. By chance I found the one I'm driving right now.

It just seams like no one knows what's going on at ford. First who's getting the allocation now it seam like poor costumer service as been stated thru other members. Like I said I enjoy and love the car. I just expected a little bit more.

I feel you the order process is absurd, the adm are absurd. Dealers buying 350 from other dealers is absurd. But when I complained all I get is supply and demand and dealers don't effect sales

 

[_M_]

its really interesting the wide range of responses people get. in this case zombiekiller gets the run around, in itllrun's case he gets an R. both have aftermarket parts, both have definite issues.

am i missing something? did the dealer get involved in a differentiated way? was it handled through a different group in Ford?

for whats it worth i have had no issues, thankfully, but i would exchange parts for those with coolers...part of the reason i ordered an R from the get go. But, i wouldn't want to pay full price for it either. Maybe parts and free install, but fords actions with making it standard in 2017 speak louder than words. IMO any decent class action counsel would be able to win that battle and get free swaps for everyone. no different than faulty airbags

 

[zombiekiller]

its really interesting the wide range of responses people get. in this case zombiekiller gets the run around, in itllrun's case he gets an R. both have aftermarket parts, both have definite issues.

am i missing something? did the dealer get involved in a differentiated way? was it handled through a different group in Ford?

for whats it worth i have had no issues, thankfully, but i would exchange parts for those with coolers...part of the reason i ordered an R from the get go. But, i wouldn't want to pay full price for it either. Maybe parts and free install, but fords actions with making it standard in 2017 speak louder than words. IMO any decent class action counsel would be able to win that battle and get free swaps for everyone. no different than faulty airbags

the difference is, mine didnt light on fire with pictorial evidence showing up on the internet, and thus, mine isnt a PR nightmare.

ford wouldnt even replace the entire transmission. they insisted on only replacing the tailshaft housing.

i got a text message from the service manager at the dealer stating that my car would be back together in the morning and that all they had left to do was test drive it.

funny how that coincides with me being gone for the next 2 weeks solid on business, after the two track weekends that i had scheduled.

and now i still have to get ford to pay to fix my exhaust and the big ass dent that is in my car, that their roadside assistance driver caused.

maybe by october the car will be how it was before all of this started.

to say that this situation is the worst car experience that ive ever had is the understatement of the century.

 

[firestarter2]

its really interesting the wide range of responses people get. in this case zombiekiller gets the run around, in itllrun's case he gets an R. both have aftermarket parts, both have definite issues.

am i missing something? did the dealer get involved in a differentiated way? was it handled through a different group in Ford?

for whats it worth i have had no issues, thankfully, but i would exchange parts for those with coolers...part of the reason i ordered an R from the get go. But, i wouldn't want to pay full price for it either. Maybe parts and free install, but fords actions with making it standard in 2017 speak louder than words. IMO any decent class action counsel would be able to win that battle and get free swaps for everyone. no different than faulty airbags

You could actually argue Ford made the track standard because it was easier to do that then explain to people who didn't buy the coolers why their cars overheat on the track.

It could be a realization the customer is stupid versus we made a mistake.(not my opinion just a different interpretation)

It did bump the cars price by 7K which isnt small.

 

[_M_]

[MENTION=21671]zombiekiller[/MENTION] we could've easily made it just as public here, and I think it is, or will be


It's frustrating to me how Ford has handled a few things recently. bigger social media presence gets more attention, and even (although off topic) the GT ordering process.

Do you have a good relationship with your dealer? Doesn't seem like they fought very much for you...that seems to be a determining factor as well

either way, i hope your car is returned to original condition at minimal cost to you

 

[5.0 435]

I've had my issues with ford customer service in the past. They listen but are not able to resolve major issues. Nothing has changed much over the past 10 years. I've had my reservations about getting involved with their engineering in uncharted waters.

 

[_M_]

You could actually argue Ford made the track standard because it was easier to do that then explain to people who didn't buy the coolers why their cars overheat on the track.

It could be a realization the customer is stupid versus we made a mistake.(not my opinion just a different interpretation)

It did bump the cars price by 7K which isnt small.

you could make that argument, but with a jury of peers and good counsel, and lots of public disclosures via the interweb, that argument would lose

and the price increase is more than just the sum of the parts. I can't think of any model that didn't have a price increase in successive years...at least not that I've bought

 

[TRACK CRAZY GT350]

Let's get organized!

We had two goals lately. One was to have as many members as possible call Ford Performance on a specific day and let them know our feelings on the limp mode issue. Where does this stand? Second was to start posting on Ford Social. Where does this stand. We have to keep on track with these two goals. We have to be organized or will not be able to get our thoughts to any of the higher-ups at Ford. I know if we were all in one room together we could talk and make a lot of progress. It is much harder on a forum.

 

[VOODOO 6G]

You could actually argue Ford made the track standard because it was easier to do that then explain to people who didn't buy the coolers why their cars overheat on the track.

It could be a realization the customer is stupid versus we made a mistake.(not my opinion just a different interpretation)

It did bump the cars price by 7K which isnt small.

So tell me again how my tech car was not built for the track, it's got this button on the steering wheel that I can flip through to a setting that clearly says "TRACK". So how would Ford say I'm the idiot for expecting the car to perform without going into limp mode...... on the TRACK????

 

[montreal ponies]

We had two goals lately. One was to have as many members as possible call Ford Performance on a specific day and let them know our feelings on the limp mode issue. Where does this stand? Second was to start posting on Ford Social. Where does this stand. We have to keep on track with these two goals. We have to be organized or will not be able to get our thoughts to any of the higher-ups at Ford. I know if we were all in one room together we could talk and make a lot of progress. It is much harder on a forum.

Agree, we need to keep this thread on topic even though some members
are having different issues with their cars.

Who actually posted on Ford's social media page ? If so, did your post get approved ?

I haven't posted anything as i'm waiting to see if Ford will let us post negative stuff on their social media page.

Next step would be to call FP on a specific day. So please let's hear back from those that posted on Ford social media.

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