Checked COTUS and it shows my car as delivered yesterday (4/22). Called the dealer and not there yet - what the heck? I guess COTUS was being a little optimistic....
I agree there is definitely some reason for this delay - my dealer is trying to find out more specifics, but i am not holding my breath....
Another interesting thing i noticed was that my original window sticker was created on 4/1 (when my car was released for shipment) and i now have an...
I just called the Ford Customer service main number, explained my situation and a "Case number" was created. I was then called back by the regional customer service mgr.
Ford and Mercury United States
1-800-392-3673
GT Premium, Manual, 401A, Navigation, Security, 3.55 axle, spare tire, park assist, 50th anniversary trim
Dealer also called the rail yard directly and was told it was a "labelling issue". Maybe there was a label misprint??:shrug:
Finally got in talked to the Ford Regional Customer Service Mgr about my car. My car was put on hold for a "Known build issue" at the plant, and a Ford employee was sent the the rail yard to check/repair the issue. It has now been released, and is awaiting shipment. Anybody know what this...
Hey guys, i might also have the same problem. I was told by the dealer that my car was put on hold by Ford for a "Labeling issue". I noticed that i have a new window sticker (dated 4/13) with different number/codes along the top portion. Any ideas what this might mean?
Original window sticker...
Well, still no EDD - This is really starting to get frustrating. Knowing my car is only 70 miles away and has been stuck there for the last 12 days..... :frusty:
Called Ford Customer Service Friday to see if they could tell me any more information, waiting for a response, but not holding my...
:thumbsup: awesome! Car looks great! Love the color - orange was on my short list as well. I've also ordered the 50th appearance package and I think it just adds that little extra to the look!
Good news - Jeff from Ford Service was able to clarify that there is no hold on my car from Ford, it is just a shipping delay. What a relief!! Now I just have to wait a little longer......
Checked COTUS today, has changed from "in transit" to "awaiting shippment", with no EDD. Called the dealer and the car is still in the rail yard in SC (where it has been sitting for the last 7 days). It appears there is a hold from Ford on my car, and that is why it has not been released. The...
Hey guys, no update from my side. I still show the EDD of 4/18 and my car has been sitting in the rail yard waiting for a truck since last Wednesday (4/8) 70 miles from the dealer. Called the dealer again and he said that they have no way of knowing when the car will show up other than the EDD...