Since you are using a Mac, check out my post #4599 and be sure yours did not extract in the same manner as did mine; the default unzip program did it that way. I had to get another unzip program to do it correctly.
Have him go to https://owner.ford.com, log in and download the correct update for his car. Try with that.
I take it you stopped reading before you got to the FIRST post in the thread?[/QUOT
No not at all I just don't see anything to click on to download the update.....
Those of us with Sync 3 Non-Nav are having a shit time with this. It can be done but has to be done manually and with a hacked version. Trying to use the version its says is the correct one will get you nothing but a memory error while trying to do the update. Have a look at the very first post of this thread (it is updated regularly). It contain a link just for us. Follow the link to the link to get the appropriate file needed to update. Directions are still the same, nothing special needs to be done, just the use of a hacked file.
Let everything do its thing, loaded both sets of files, shut car down let it sit about 7 min, fired up and I had version 3.0. Android auto works, Waze works, google maps works, voice commands to fire up pandora works. Fordpass worked for the first time ever. Did one quick trip with Waze, I have been a googlemaps guy but everyone raves about waze so giving it a try.I was updating from 18025 to 18093 and continued to get the same error message regardless of what I tried (disconnect battery cable to dump anything resident in memory, turning off blutooth etc). I read on other Ford sites and the problem has to do with the limited memory available in the non-nav apim. (As is often stated - it has nothing to do with your flash drive). Some had success rearranging the order of the file installations but I found that their order solution was the same order as the present download for the Mustang. It didn't work for me. Some did re-installs back to earlier versions (your 2.2 for example) but you are there and it isn't working for you. It's been determined that the install gets hung up on the 451.3MB and/or 772.1MB files; there isn't enough memory to unpack them both. Their workaround was to delete some of the files, do the install, then delete the other files, while restoring the first deleted files, and do the install again. None of the directions I found were done on 18093, this most recent one, and there are a different number of files with different names across the models, so really nothing to go by.
SO.... Fools rush in where angels fear to tread.
Here's what I did, I started with removing only one file at a time and it seems to have worked flawlessly.
1. Unpack the JR3T-14G381-AM.zip to your desktop and copy the contents of the JR3T-14G381-AM folder to your flash drive. Work only from your flash drive from this point on.
2. Delete the JR3T-14G423-BA.tar.gz file (772.1mb) from the SyncMyRide folder on your flash drive.
3. Open the autoinstall.lst with a text editor (TextEdit on a Mac or Notepad in Windows) on your flash and delete lines - Item3 and Open3.
4. Remove the spaces where Item3 andOpen3 resided and rename Item4 and Open4 to Item3 andOpen3. EVERYTHING ELSE SHOULD STAY AS IT IS.
5. Save the file with the same name - autoinstall.lst.
6. Take the flash to your car and do the install. It should update successfully and basically tell you that you are finished. But you are not. (I checked the Sync screen and it still showed 18025).
7. Take your flash back to your computer and do the same thing except you will copy the "BA" file from the SyncMyRide folder on your desktop to the same folder on the flash drive.
8. Now, delete the "AM" file - JR3T-14G381-AM.tar.gz (451.3mb) on your flash drive.
9. For simplicity sake, I copied the original autoinstall.lst from the desktop and overwrote the modified one on the flash drive and did steps 3,4, and 5 again, this time deleting Item2 and Open2 lines, removing spaces, and renaming Item3 and Open3 to 2, and Item/Open 4 to 3
10. Repeat step 6 and it SHOULD work for you (caveat emptor). I checked the Sync screen and it shows version 18093. I tested all the functions and everything seems to work fine. It even seems to be quicker - but that could be me wanting it to be so!
Godspeed!
Do you know if your vehicle came with SYNC 3? Could somebody possibly have upgraded a SYNC 2 VIN?
The advantage as I see it is that you can create a "pre-update" usb drive that can be used before any future update pushed by Ford. (I kind of doubt there will be another before a new system shows up). Then instead of hacking the update every time you just run the pre-update-hack then the new update as it was designed to be.