monte87
Well-Known Member
- Thread starter
- #1
hi guys,
Guys who ordered the SCHROPP Strut tower brace? Please chime in.... How was your experience dealing with them? Especially overseas in Germany? DHL & USPS shipping? & there customer service?
I placed an order with them for the ROUSH strut tower brace a week ago, they shipped it out via DHL and they work in tandem with USPS, or so i have been told. The package is jammed up in Germany with no tracking movement whatsoever.
I emailed them at Schropp, asking them to call DHL and create an inquiry on the package so it can spark a trace and trail, and basically wake up DHL on lack of movement, sometimes that will get the package moving. They seem unwilling to fulfill my request, blaming the lack of movement on DHL. I feel they should be proactive in helping find out what is the deal with the package and call making the inquiry as per USPS rep.
I know for a fact via Fed Ex, if you call a certain amount of times they elevate the package status, creating the inquiry which will get the agents to track that package through there network of stations and put it on track for delivery.
Before i placed order w Schropp, they told me that package delivery does take upto 6 weeks. But the package seems jammed up with ZERO movement in 1 station, which worries me, maybe lost, missing etc.. I am looking to see of my situation is similar to other members who ordered from them here in the states. I am curious before i ask for a REFUND and call it a day. I have ordered from china and packages arrive faster then europe, and the tracking always shows movement, unlike Germany.
Thanks Anthony
Guys who ordered the SCHROPP Strut tower brace? Please chime in.... How was your experience dealing with them? Especially overseas in Germany? DHL & USPS shipping? & there customer service?
I placed an order with them for the ROUSH strut tower brace a week ago, they shipped it out via DHL and they work in tandem with USPS, or so i have been told. The package is jammed up in Germany with no tracking movement whatsoever.
I emailed them at Schropp, asking them to call DHL and create an inquiry on the package so it can spark a trace and trail, and basically wake up DHL on lack of movement, sometimes that will get the package moving. They seem unwilling to fulfill my request, blaming the lack of movement on DHL. I feel they should be proactive in helping find out what is the deal with the package and call making the inquiry as per USPS rep.
I know for a fact via Fed Ex, if you call a certain amount of times they elevate the package status, creating the inquiry which will get the agents to track that package through there network of stations and put it on track for delivery.
Before i placed order w Schropp, they told me that package delivery does take upto 6 weeks. But the package seems jammed up with ZERO movement in 1 station, which worries me, maybe lost, missing etc.. I am looking to see of my situation is similar to other members who ordered from them here in the states. I am curious before i ask for a REFUND and call it a day. I have ordered from china and packages arrive faster then europe, and the tracking always shows movement, unlike Germany.
Thanks Anthony
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