Detailed Order Process (UK-S550)

[Wilbs]

[MENTION=26676]Mpbpub[/MENTION] - [MENTION=9236]simonp83[/MENTION] is also in the same situation.

If WWL doesn't update local time on Monday to say the car has been booked. Its game over for our cars being on the Talisman.:rant: :frusty::frusty::frusty: :tsk:

Still waiting on assignment also and nothing on WWL at the moment, mine was built on 10th Feb so this has been a long 9 weeks wait!!! was told that mine should be on talisman also and the dealer is still saying eta to dealership on 28th may,

Let's hope it's before that :shrug:

:cheers:

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[Paul S Lawrence]

Dorm. I sent your VIN on to my dealership and they were amazed at the quick turnaround, that is the time window I was hoping for and was expecting following emails from Karen and my dealership "prioritised turnround". Since that discussion both my dealership and I have emailed the FORD UK MD to help identify the issue and resolve the problem, we were getting no responses from the chain.it has been made clear that I will not accept a bent and repaired vehicle, and with no information from Ford or the shipping companies (yes i've even contacted them all via phone and my VIN isn't registered on their logs as previous or forecast cargo) we can only assume the car is damaged and subject to get another significant delay.
I'm going to give it a few more days before deciding if to proceed with the purchce, I won't cancel until the vehicle actually arrives as I want to see this story to the end and be able to report the full disaster that is Ford Mustang Ordering Experience.
I'm very tempted by a BMW M4 after having on loaned to me by BMW last weekend... I've also seen a nice 66 plate convertible Stang for sale and considering that over the weekend.
I'll keep you updated.

 

[simonp83]

[MENTION=26676]Mpbpub[/MENTION] - [MENTION=9236]simonp83[/MENTION] is also in the same situation.

If WWL doesn't update local time on Monday to say the car has been booked. Its game over for our cars being on the Talisman.:rant: :frusty::frusty::frusty: :tsk:

Have you heard anything from Danny at all at the dealership?

 

[Mpbpub]

Ford dealer vista puts my cars eta at week ending June 2

 

[Dorm]

Dorm. I sent your VIN on to my dealership and they were amazed at the quick turnaround, that is the time window I was hoping for and was expecting following emails from Karen and my dealership "prioritised turnround". Since that discussion both my dealership and I have emailed the FORD UK MD to help identify the issue and resolve the problem, we were getting no responses from the chain.it has been made clear that I will not accept a bent and repaired vehicle, and with no information from Ford or the shipping companies (yes i've even contacted them all via phone and my VIN isn't registered on their logs as previous or forecast cargo) we can only assume the car is damaged and subject to get another significant delay.
I'm going to give it a few more days before deciding if to proceed with the purchce, I won't cancel until the vehicle actually arrives as I want to see this story to the end and be able to report the full disaster that is Ford Mustang Ordering Experience.
I'm very tempted by a BMW M4 after having on loaned to me by BMW last weekend... I've also seen a nice 66 plate convertible Stang for sale and considering that over the weekend.
I'll keep you updated.

Fingers crossed for you mate, imagine you're frustrated as hell :frusty:

Stay strong for the Stang! And don't forget that if there is a problem with yours being damaged I'm sure the deoosit can be returned and you can look at dealer stock that is apparently available - I remember seeing a m stage from Andy Barrett about it I'm sure

 

[Mpbpub]

Guess that means it will be booked on the Salome

 

[V8_MOTOR]

Have you heard anything from Danny at all at the dealership?

I am the one who asks the question and then he gets in touch. To be fair, when I asked him some stuff he returned with incorrect information so I don't bother him anymore. I asked him to give me a quote on getting my hood, quarter scoops and rear wing painted but got nothing. Once WWL shows that the car has landed in the UK, that's when ill be on the phone everyday. 'Dude, wheres my car?'

Ford dealer vista puts my cars eta at week ending June 2

Guess that means it will be booked on the Salome

I think its beginning to look like Salome. :tsk: Super annoying considering they are sat at the Baltimore Docks! and have been forever!

Im going to drop Karen an email first thing Monday.

 

[RR1]

Hi Guys,

Whilst I am sitting here in my own little frustrated world I feel really sorry for some of the rest of you! Especially those of you that were built on the 3rd March as mine was 2 days before!

To show you how chaotic this system is: Built 1st March, on the Tamerlane over here on the 20th March, which arrived the 2nd April. Then W2L updated to Delivered from last Friday 7th but was told by Karen it had missed the Friday ship and should be coming over last Monday 10th.

On Tuesday got in touch with the dealer to ask if he would chase it up by e-mail to which the response I got was 'Our system says it is still in Zeebrugge'

I know this is nothing compared to the rest of you but it is still highly frustrating!

 

[Paul S Lawrence]

I got sick on the lack of info and no response to emails.... So I emailed the FORD UK M.D. Mr Andy Barratt.... :-) he states he is keen to hear people's 'Mustang Experience.... So I told him all about mine.... So far, when it finally arrives, dealership suspects it has been damaged in transit hense 3rd significant delay. Hardly the exciting and enjoyable experience I was hoping for....

 

[V8_MOTOR]

Hi Guys,

Whilst I am sitting here in my own little frustrated world I feel really sorry for some of the rest of you! Especially those of you that were built on the 3rd March as mine was 2 days before!

To show you how chaotic this system is: Built 1st March, on the Tamerlane over here on the 20th March, which arrived the 2nd April. Then W2L updated to Delivered from last Friday 7th but was told by Karen it had missed the Friday ship and should be coming over last Monday 10th.

On Tuesday got in touch with the dealer to ask if he would chase it up by e-mail to which the response I got was 'Our system says it is still in Zeebrugge'

I know this is nothing compared to the rest of you but it is still highly frustrating!

the thing I find so frustrating is that I know people have ordered after me and they are on the boat already. There was a 2 day delay between ours being blended. I cant believe it has meant that yours is Kingdom side and mine still hasn't left Baltimore. It. makes. no. sense.:frusty:

I got sick on the lack of info and no response to emails.... So I emailed the FORD UK M.D. Mr Andy Barratt.... :-) he states he is keen to hear people's 'Mustang Experience.... So I told him all about mine.... So far, when it finally arrives, dealership suspects it has been damaged in transit hense 3rd significant delay. Hardly the exciting and enjoyable experience I was hoping for....

There are three of us here who had theirs manufactured on the 3rd of March or there about. I have had massive delays at the upfitters and now in Baltimore. This is my worry, that ours were parked next to each other and have been damaged too. Simon and me have the same dealership and the same salesman too!

I keep telling myself it will be worth it but im beginning to wonder if I should have just walked up to a dealership in March and bought one already here.:tsk:

It will be worth it.:frusty: It will be worth it.:frusty: it will be worth it:frusty:

Ford need to do better because I cant stand the BMW M4. Could have bought a used GTR though but....

 

[sjr311083]

I got sick on the lack of info and no response to emails.... So I emailed the FORD UK M.D. Mr Andy Barratt.... :-) he states he is keen to hear people's 'Mustang Experience.... So I told him all about mine.... So far, when it finally arrives, dealership suspects it has been damaged in transit hense 3rd significant delay. Hardly the exciting and enjoyable experience I was hoping for....

Paul I am in the same situation. Due to the dealer on the 29th. No word of damage etc. Still have my fingers crossed that it is just by chance when it lands at the dealership!

 

[Paul S Lawrence]

I'm awaiting a response from the bog M.D. man before deciding whether to proceed with my order/ purchase. You don't get this agro when ordering other 40-45k vehicles. Shocking service and customer support.

 

[sjr311083]

I'm awaiting a response from the bog M.D. man before deciding whether to proceed with my order/ purchase. You don't get this agro when ordering other 40-45k vehicles. Shocking service and customer support.

Agreed shocking service!

 

[Paul S Lawrence]

SJR... mine was March, early April, 8th April, mid- April, 28th April and today went to mid-May.... and no one knows why.... very strange but true. Moaning to the dealers is pointless they have less info than we can get from the links on page 1. I've raised my other concerns e.g. poor underseal application, common light failures, lack of UK and EU parts available in the event of a minor bump... resulting In your insurance company spending more on a crappy curtestys car than the damage repair, plus you end up driving a citren for 3-6 months while parts are imported and the car you cant drive devalues.

 

[sjr311083]

SJR... mine was March, early April, 8th April, mid- April, 28th April and today went to mid-May.... and no one knows why.... very strange but true. Moaning to the dealers is pointless they have less info than we can get from the links on page 1. I've raised my other concerns e.g. poor underseal application, common light failures, lack of UK and EU parts available in the event of a minor bump... resulting In your insurance company spending more on a crappy curtestys car than the damage repair, plus you end up driving a citren for 3-6 months while parts are imported and the car you cant drive devalues.

Mine was 15th 22nd now 29th. I still hope I will receive it by May but communication is awful!

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