They did under warranty I don't know exactly how they did it but I get reception everywhere now. The 2017 antenna is the fix good luck
Replacing my antenna worked 100%. I traveled the same road in all three of my cars two worked one did not my BMW and 2017 Lincoln worked my mustang did not I had almost constant signal issues in my mustang for a year now they replaced my antenna and the problem went away on the same route. I drove an additional hour and didn't have a single issue. I'm not saying all issues will be fixed in all cars but it did fix my problem described in several post by me.I can tell the group that "having the 2017 antenna" doesn't fix squat. I have a 2017 with the Sync3 and I get the same random cutting out that everyone else does. I'm in San Antonio, TX. To be fair, when it does cut out, it usually happens around the same general areas. But does NOT happen every time I pass through those areas. Let's call it 50% of the time. BUT keep reading.
I also have a 2014 F150 with the tiny 4" non-touch screen and (I think) the original MSFT Sync and Sirius. I have never, EVER lost Sirius signal unless I'm in a tunnel and since 2014 when I bought the truck, I've driven from Brownsville to Arkansas to Mississippi and back multiple times. When I drive the truck, I drive the same roads as I do in my GT and have zero Sirius problems.
I have no other audio-related probs in the GT. FM radio, CDs, USB stick all sound great, no issues. Sirius cuts out randomly. I've not taken it to the Ford dealer yet b/c I know I'm going to get the same BS responses everyone else has gotten. I'll wait until there's a definite fix, then I'll take it in. It's a hardware problem, most likely the antenna.
Thats my problem too. The sound quality is so bad I simply cant stand to listen to it.
Maybe my 2017 was built with a 2016 antenna? Definitely possible being that my build month was June 2016. It's easy enough to take it in under warranty but then I will face the dreaded "We can't replicate the issue" BS. I guess your dealer was able to replicate the problem easily enough?
Yes they were 20 ft from the dealership it started losing the signal and continued while they drove around town. Live in El Paso nothing to block the signal. They changed the antenna on a 16 gt350 also and it fixed that problem also
Did they just replace the part on the roof or did they have to replace everything from the dash back to the roof piece?
Sorry to hear this. THIS is exactly why I've not brought mine in yet. If it was a mechanical issue I'd have brought it in the first time it happened. I haven't completely lost the signal in a few days but now it's developed "momentary blackouts" where the music just disappears for a second here or there. Very annoying. ALL other sources are just fine; no dropouts/stutters or other issues.
The only thing replaced was the antenna which comes with a short cable they had to paint it to match the car color dib. By the way it still works without any issues good luck and stick with it and let us know how it goes
Your issue on your 2017 sounds a little different I know there was an issue reported in some locations with cell towers interfering with the satellite radio reception. I would suggest you google it. Mine was happening very frequently and the radio was posting that it was "acquiring signal". I know it is a pain but it took me over a year to get my issue resolved. I also insisted Ford give me a trouble report number so it was documented good luck
So I have actually got the bottom of this, after about 18 months. I have always had intermittent "Satellite Acquiring Signal" drop-outs (typically 3-4 times on my 20 mile commute each day), even with a totally clear sky. And yet, like others, sometimes I am in a tunnel and the reception is fine, suggesting susceptibility to interference. Vehicle is 2017 Mustang GT convertible.
Great, let me know how you get on.
