The Warranty Thread

[Agent_S550]

Maybe it has something to do with how much money you've spent with them. A Tahoe is an expensive truck, more than a Mustang, and they made a good profit selling it to you. Mercedes - well obviously one should expect first-class treatment. A '16 GT 'vert is nearly the highest end stock Mustang model so they should help you. Now a V6? The next question they could ask (and my service manager actually did) is did you buy the car from us. What if I had said no? That might influence the outcome.

Ford gives every dealer money per year to spend on things like rentals, good will repairs, etc. It absolutely depends on the price of the car and the brand. Lincoln will provide you with a car, even if its not warranty. Ford will not. It's up to a dealer to spend that good will money on a rental for you and ask Ford for reimbursement. It's hit or miss if they get any money from Ford for it.

I generally think you are on target. But Your example of the ignition coil might be incorrect...there are other warranties such as emissions related parts failures...if a part sends the emissions to a point it can't meet federal or state emissions limits, that part is usually warranted sometimes up to 80k miles. I have had a few things waraneed on past cars in that circumstance....
The emissions warranty covers a large number of items, computers, sensors, fuel, intake spark, exhaust related parts....anything that impacts emissions...

Emissions covers a lot of things. It also is a misunderstood warranty as really it doesn't cover as much as people believe. If a vehicle is brought under powertrain warranty for a failed ignition coil, it's not covered in some cases. I know this for a fact as I've had Ford tell me, managers tell me, and the computer tell me. Bear in mind, every model year is a little bit different on warranty coverage for different systems. There are a ton of micro warranties built into the new cars. Emissions warranty does not cover something like a Mass Air Flow, a Coil, or Map sensor. It will cover the charcoal canister, converters, and related parts. Essentially EVAP system parts.

If say a converter still under emissions warranty causes the car to run rich due to failing, washes out the cylinders and it now runs like a tug boat, Ford won't put a motor in it for you. If its outside of the 5 year 60k mile mark its not happening and I've never seen Ford cave on it. You'll get new converters, but it's your responsibility on the motor. Just telling you what you've agreed to with the factory warranty and how Ford treats it.

Does the bumper to bumper ESP plan include rental coverage?

I have found that my dealer was quick to provide a rental the newer my car was. As it got a little older but still within the 3/36 I had to actually plead with the mgr. All it needed was replacing the backup camera. They told me they had to order it and it would be overnighted and put in the next morning, so I went to pick it up around 1 before I had to go to work and they said no, they'll get to it before they close. So they went on about how when my part came in they were still working on other cars who had parts ordered before mine....its almost like I went to the back of the queue again. So they gave it to me. The rental place (Enterprise) told me that Ford does have a requirement that they give only Ford products for warranty rentals.

I've never known a dealer, Ford or GM, to give a "loaner" - one of their own cars.

Bumper to Bumper ESP does provide you with a rental. They should have definitely provided you with one at that point.

It happens all the time. My new 2015 Tahoe had to have 3 of the tires replaced. They gave me a brand new Colorado for the day. I picked the Tahoe up about 6 hours later. And NO, I did not have their extended warranty, just the standard.

My Mercedes dealer practically pushed you into a loaner. Every time I had one, the repair was done the same day.

My 2016 GT Vert is only a couple of months old, it's not even had it's first oil change yet, so I am not sure how the dealer will handle...but I would not expect with an oil change. HOWEVER, if it is a major issue that is under warranty, they will provide me a loaner because I will raise holy hell if they dont.

Luxury brands always throw loaners at customers. When you pay upwards of 100k for a car, they damn sure better. In your case if something fails, you'll end up getting a car from the sales department on loan. It's more of a helpful goodwill type of a loaner. But still. Ford doesn't really care if you drove the car off the lot and it exploded. The dealer is deemed with repairing the relationship in this case. They will provide you with another car or loaner, and then they will fight with Ford over it.

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[HoosierDaddy]

If a manufacturer doesn't include a loaner in the warranty its for one reason only: after exhaustive analysis, they believe they will lose more sales if they add the cost of the loaners to the price of the cars than they will lose by not providing loaners.

So like our elected officials, we bear some responsibility for no loaners. If enough of us were willing to pay more for the cars to get "free" loaners, Ford would provide them.

 

[iGovernment]

Can you get you extended warranty refunded?

 

[Agent_S550]

Can you get you extended warranty refunded?

Yep. It can be prorated and applied towards the principal of your loan.

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