No SD card, USB not connected.

[Jimboy2]

Well that the end of that then. Most of our dealers don't even know what a mustang is :lol:

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[kapiteinlangzaam]

Hi kapiteinlangzaam,

The US and UK software versions differ, which is why we refer International customers to speak to their local Customer Relationship Center.

Cara

Correct, SYNC 2 has localised versions for the US, EU/GB, E Europe, Asia etc etc.

However where you are still wrong is the reasoning as to why the US portal asks for a US Zip code. This is purely for marketing/tracking purposes as the portal attempts to 'link' your profile to the local dealer for servicing and sales etc. Its literally a pointless hoop to jump through.

The actual S/W is linked to the VIN code of your car, so as long as you input the correct VIN code, you will have no problems. For example, in the EURO section of this very forum we were distributing copies of the latest SW between ourselves nearly 8 months ago, as one member who had received an early car delivery and was able to get access to the US portal and download the software. His EU VIN only gave him access to the EU software.

The bigger question is (ONCE AGAIN) why are Ford making zero effort to support owners outside of the US with such things. The dealers and customer service centers are clueless.

If anyone on here would like a copy of the latest SYNC2 SW (3.8.15128) send me a PM and I will give you access to the files I have stored on my Google Drive.

Please ignore the info written above by the Ford rep. Although I am sure they mean well, they are (bluntly) wrong.

 

[FordIVTteam]

Correct, SYNC 2 has localised versions for the US, EU/GB, E Europe, Asia etc etc.

However where you are still wrong is the reasoning as to why the US portal asks for a US Zip code. This is purely for marketing/tracking purposes as the portal attempts to 'link' your profile to the local dealer for servicing and sales etc. Its literally a pointless hoop to jump through.

The actual S/W is linked to the VIN code of your car, so as long as you input the correct VIN code, you will have no problems. For example, in the EURO section of this very forum we were distributing copies of the latest SW between ourselves nearly 8 months ago, as one member who had received an early car delivery and was able to get access to the US portal and download the software. His EU VIN only gave him access to the EU software.

The bigger question is (ONCE AGAIN) why are Ford making zero effort to support owners outside of the US with such things. The dealers and customer service centers are clueless.

If anyone on here would like a copy of the latest SYNC2 SW (3.8.15128) send me a PM and I will give you access to the files I have stored on my Google Drive.

Please ignore the info written above by the Ford rep. Although I am sure they mean well, they are (bluntly) wrong.

As stated before, I can only troubleshoot SYNC related inquiries that are US based. Any questions outside of the US must inquire with their local CRC because the build of the vehicles and software info are different than the ones here. If you would like to voice your opinion of your dissatisfaction with your local CRC, please feel free to at http://social.ford.com Have a great day!

Cara

 

[slowhand99]

As stated before, I can only troubleshoot SYNC related inquiries that are US based. Any questions outside of the US must inquire with their local CRC because the build of the vehicles and software info are different than the ones here. If you would like to voice your opinion of your dissatisfaction with your local CRC, please feel free to at http://social.ford.com Have a great day!

Cara

Thanks Cara. We appreciate your help.
Unfortunately we do not have "Customer Relationship Centers" in the UK; because there is no customer relationship with Ford. We have dealers. Think "drug dealer" and you'll understand the relationship.
Have a good day.

 

[goldengooner]

As stated before, I can only troubleshoot SYNC related inquiries that are US based. Any questions outside of the US must inquire with their local CRC because the build of the vehicles and software info are different than the ones here. If you would like to voice your opinion of your dissatisfaction with your local CRC, please feel free to at http://social.ford.com Have a great day!

Cara

Well in that case
Sync 3, other than updating over wifi, can you download the update onto a USB stick and update?
As my wifi is in the house, and the car don't fit in the lounge, more's the pity.

and as you will see I have a Canadian Spec California Special, so local Ford dealers won't be of much help
thanks

 

[Manders Mustang]

Well in that case
Sync 3, other than updating over wifi, can you download the update onto a USB stick and update?
As my wifi is in the house, and the car don't fit in the lounge, more's the pity.

and as you will see I have a Canadian Spec California Special, so local Ford dealers won't be of much help
thanks

Yes you can, also can use 3g/4g cell network,

 

[Enoch]

Just checked my update history.....and looks like I had a Sync 2 update on the 10th Aug

My car went in for some warranty work on the 10th

 

[Manders Mustang]

Just checked my update history.....and looks like I had a Sync 2 update on the 10th Aug

My car went in for some warranty work on the 10th

Oooo! Well that's a bonus, mines still feb 2nd; but might be because yours was delivered before mine... who knows :headbonk:

 

[FordIVTteam]

Well in that case
Sync 3, other than updating over wifi, can you download the update onto a USB stick and update?
As my wifi is in the house, and the car don't fit in the lounge, more's the pity.

and as you will see I have a Canadian Spec California Special, so local Ford dealers won't be of much help
thanks

Hey goldengooner,

Manders Mustang is correct in stating that you can update with a USB; be sure it's formatted to FAT32 before saving the files.

Thanks Cara. We appreciate your help.
Unfortunately we do not have "Customer Relationship Centers" in the UK; because there is no customer relationship with Ford. We have dealers. Think "drug dealer" and you'll understand the relationship.
Have a good day.

slowhand99,

LOL! If there isn't a CRC in the UK, you can look for the closest one near you for troubleshooting.

Cara

 

[Manders Mustang]

[MENTION=15533]slowhand99[/MENTION] we have a CRC in the UK , it's [email protected] or you can call them - but email may be quicker who knows. Think Karen and Stacey come under that heading too.

But the irony is customer relationship between us and dealer is pretty shoddy, and that's being polite.

 

[kapiteinlangzaam]

Just checked my update history.....and looks like I had a Sync 2 update on the 10th Aug

My car went in for some warranty work on the 10th

[MENTION=13920]Enoch[/MENTION]

Whats your car running now?

3.8?

 

[Enoch]

[MENTION=13920]Enoch[/MENTION]

Whats your car running now?

3.8?

Dunno mate. Haven't checked it I just clicked on the link in this thread and put my VIN in, and it said updated 10th Aug. & no updates available.

 

[goldengooner]

Hey goldengooner,

Manders Mustang is correct in stating that you can update with a USB; be sure it's formatted to FAT32 before saving the files.
Cara

And do you know the url of the link to the software please ?

 

[slowhand99]

[MENTION=15533]slowhand99[/MENTION] we have a CRC in the UK , it's [email protected] or you can call them - but email may be quicker who knows. Think Karen and Stacey come under that heading too.

But the irony is customer relationship between us and dealer is pretty shoddy, and that's being polite.

But it seems the CRC is only reactive in developing a "customer relationship"(sic). Maybe DLC (Damage Limitation Centre) would be a more appropriate name.

 

[kapiteinlangzaam]

And do you know the url of the link to the software please ?

Which sw do you want?

I have the EU GB localised version of 3.8 for sync 2... I can give you the link.

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