Christianecoboost
Active Member
- Thread starter
- #1
SO bit of a long story that I want to share but I am at a lose on what to do besides go to court. Please Excuse the poor grammar.
Like many of you I pre-ordered a Mustang in March, I ordered a Ecoboost Fastback Manual in Black - I wanted to be different plus a V8 wasn't viable for me I do 30000 kms a year. I've spent countless hours planning Mods this baby was going straight from the dealer to the dyno. All was well.
Until I received a phone call from a man called Dom, now Dom is the new Sales Manager at City Ford (I've never met Dom), He stated the conversation pretty normally "I see you have a Mustang Order, Do you still want the vehicle?"
Weird question I thought of course I said yes. He continued with "Well as you know there is normally $8000 profit as you know but since you worked here we will only do it for $4000 at $47,000."(Yes I worked there, If you brought/spoke to some one at City Ford Melbourne about a Mustang chances are it was me. I have since left City Ford).
I quickly dismissed dismissed Dom and told him that I would be paying what my contract of sale stated. $43,000. Yes I know pretty cheap but it was a perk of working there, my boss said it was fine it was in no way a financial lose to the business.
The conversation ended pretty quickly after that as Dom didn't seem to be aware of what my contract had stated as he mentioned that it was blank. It wasn't.
The next morning I received a phone called from Yvan, The Dealer Principle of City Ford Melbourne. Now Yvan was a tiny bit more prepared as he actually had a copy of my contract. This is where he mentions that there is a clause in my contract that states "Price subject to not running at a lose to the business". To which I mentioned that at $43,000 there is $1900 worth of money for the dealership at no way was that a "Lose to the business".
He begins to back track a little here and tries to say that I hadn't left a deposit... To which I quickly corrected him that a $500 deposit was left. He had no recorded (Good thing I keep receipts)
He ended the conversation saying that if I wasn't prepared to pay $47,000 he would cancel my order. After that I made it quite clear that I would be contacting legal advise/ VCAT and the ACCC.
Now obviously I don't want to have to do these things. It's time and more money that I don't have. So I seek assistance from Ford Australia them selves, surely they don't want Dealerships causing disruptions with the Mustang launch. At first I attempted to call Ford Customer Relations Centre. I was quickly told that this was a matter between myself and the Dealer Principle great help. I then took to the best medium I know good ole Social Media. I made two posts one to Ford USA and then one to Ford Australia:
https://www.facebook.com/FordAustra...ent_id=10154275373813747¬if_t=feed_comment
I was contacted by James at CRC, I had then explained the situation and he said he'd look into it. Couple days go past until I hear from James again. Now he states pretty much everything that was said above. But this time the price has change to $46500 (getting somewhere at least), Now Yvan's reasoning to James for the price increase was that when I had received my pricing for the Mustang the pricing had not been released yet to which I told James that pricing was released on the 27/02/2015 and I placed my order on the 03/03/2015. Now cleaver me kept a copy of the pricing break down which I read out to James and he confirmed on his end. Any way long story short alot of things that Yvan had told James conflicted with the truth. Now being in the industry I have friends at other dealerships. I had contacted one of them who is the Sales Manager at Brighton Ford. He offered to take the Mustang order at his dealership and honour the price ( Cause it's not a bad deal). I had told James of this possibility. Both Yvan and Dom stated that they would prefer me to cancel the Deal than sell it to me for what was agreed upon.
Skip forward 2 weeks of hearing nothing. I get a phone call from James basically saying that Ford Australia can/will not do anything to help. I am to pay what they ask. They other dealership does not want to do the transfer( Which was an out right lie, I called my mate and he confirmed that he still will do the transfer)
So here I am. Looking for an option that doesn't involve VCAT and the ACCC.
I know that if I go down that path it will result in the day before the court hearing me getting a phone call from City Ford telling me that they will honour the $43000. Ultimately I get the car but lose on legal fees.
Any advise of someone wiser is EXTREMELY appreciated. Here's my latest post after the phone call I received today : https://www.facebook.com/ford/posts...fset=0&total_comments=12¬if_t=feed_comment
TLDR: City Ford trying to charge me an additional $3500 from what is stated on the Contract for a Pre-ordered Mustang.
Like many of you I pre-ordered a Mustang in March, I ordered a Ecoboost Fastback Manual in Black - I wanted to be different plus a V8 wasn't viable for me I do 30000 kms a year. I've spent countless hours planning Mods this baby was going straight from the dealer to the dyno. All was well.
Until I received a phone call from a man called Dom, now Dom is the new Sales Manager at City Ford (I've never met Dom), He stated the conversation pretty normally "I see you have a Mustang Order, Do you still want the vehicle?"
Weird question I thought of course I said yes. He continued with "Well as you know there is normally $8000 profit as you know but since you worked here we will only do it for $4000 at $47,000."(Yes I worked there, If you brought/spoke to some one at City Ford Melbourne about a Mustang chances are it was me. I have since left City Ford).
I quickly dismissed dismissed Dom and told him that I would be paying what my contract of sale stated. $43,000. Yes I know pretty cheap but it was a perk of working there, my boss said it was fine it was in no way a financial lose to the business.
The conversation ended pretty quickly after that as Dom didn't seem to be aware of what my contract had stated as he mentioned that it was blank. It wasn't.
The next morning I received a phone called from Yvan, The Dealer Principle of City Ford Melbourne. Now Yvan was a tiny bit more prepared as he actually had a copy of my contract. This is where he mentions that there is a clause in my contract that states "Price subject to not running at a lose to the business". To which I mentioned that at $43,000 there is $1900 worth of money for the dealership at no way was that a "Lose to the business".
He begins to back track a little here and tries to say that I hadn't left a deposit... To which I quickly corrected him that a $500 deposit was left. He had no recorded (Good thing I keep receipts)
He ended the conversation saying that if I wasn't prepared to pay $47,000 he would cancel my order. After that I made it quite clear that I would be contacting legal advise/ VCAT and the ACCC.
Now obviously I don't want to have to do these things. It's time and more money that I don't have. So I seek assistance from Ford Australia them selves, surely they don't want Dealerships causing disruptions with the Mustang launch. At first I attempted to call Ford Customer Relations Centre. I was quickly told that this was a matter between myself and the Dealer Principle great help. I then took to the best medium I know good ole Social Media. I made two posts one to Ford USA and then one to Ford Australia:
https://www.facebook.com/FordAustra...ent_id=10154275373813747¬if_t=feed_comment
I was contacted by James at CRC, I had then explained the situation and he said he'd look into it. Couple days go past until I hear from James again. Now he states pretty much everything that was said above. But this time the price has change to $46500 (getting somewhere at least), Now Yvan's reasoning to James for the price increase was that when I had received my pricing for the Mustang the pricing had not been released yet to which I told James that pricing was released on the 27/02/2015 and I placed my order on the 03/03/2015. Now cleaver me kept a copy of the pricing break down which I read out to James and he confirmed on his end. Any way long story short alot of things that Yvan had told James conflicted with the truth. Now being in the industry I have friends at other dealerships. I had contacted one of them who is the Sales Manager at Brighton Ford. He offered to take the Mustang order at his dealership and honour the price ( Cause it's not a bad deal). I had told James of this possibility. Both Yvan and Dom stated that they would prefer me to cancel the Deal than sell it to me for what was agreed upon.
Skip forward 2 weeks of hearing nothing. I get a phone call from James basically saying that Ford Australia can/will not do anything to help. I am to pay what they ask. They other dealership does not want to do the transfer( Which was an out right lie, I called my mate and he confirmed that he still will do the transfer)
So here I am. Looking for an option that doesn't involve VCAT and the ACCC.
I know that if I go down that path it will result in the day before the court hearing me getting a phone call from City Ford telling me that they will honour the $43000. Ultimately I get the car but lose on legal fees.
Any advise of someone wiser is EXTREMELY appreciated. Here's my latest post after the phone call I received today : https://www.facebook.com/ford/posts...fset=0&total_comments=12¬if_t=feed_comment
TLDR: City Ford trying to charge me an additional $3500 from what is stated on the Contract for a Pre-ordered Mustang.
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