getting frustrated

[canesguy01]

I put a order on the car on Nov 6th I have had multiple people try and help me, Rachel on here could not Find my order and another user advised me my order number sounds wrong. I have called my dealer multiple times they keep saying that tracking the car is impossible for them cause the inventory lady is on emergency leave of absence.

I have spoken with a different ford Rep and they also did some digging saying no order was placed in the system from this dealer. I can't seem to get any help or answers from my dealer they also told me my deposits non refundable.

I'm getting fed up with the lack of information provided to me from the dealer, they seem to not even know how to provide a correct order summary, now it has me worried they put it in wrong or nothing at all.

I'm about to demand my money refund even if they say I can't, with the way I have been helped it's gave me a wrong feeling. Any one have any ideas I just want to track my car and be assured I'm not sitting around like a quack and my cars ordered wrong or not at all while they play pattern cake with my money.

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[IzVenomous]

Sounds like the dealer didn't place the order yet. Any paperwork from the dealer?

 

[canesguy01]

Sounds like the dealer didn't place the order yet. Any paperwork from the dealer?

I have a receipt for my deposit my x plan break down and a order summary. They seem very amateur or ignorant

 

[Mustangchief]

Ask for your DORA, any manager can print it. Normally the inventory manager does it for the managers. If the IM is out for an extended period, someone is managing the inventory. They won't go weeks not placing orders.

 

[Qwkynuf]

Ask for your DORA, any manager can print it. Normally the inventory manager does it for the managers. If the IM is out for an extended period, someone is managing the inventory. They won't go weeks not placing orders.

If you don't mind me asking, what does DORA stand for? I looked around, but I don't see a definition anywhere.

Thanks!

 

[Mustangchief]

If you don't mind me asking, what does DORA stand for? I looked around, but I don't see a definition anywhere.

Thanks!

Dealer Order Receipt Acknowledgment. It shows Ford has the order and will show exactly what the dealer ordered. If you have a valid DORA, any of the Ford reps can see the order and initially, it should say ordered/clean in the system. It just means it is awaiting a VIN, that can take a few weeks or longer.

 

[promo43]

Dealer Order Receipt Acknowledgement (DORA). The dealer gets this once they submit the order to Ford.

Edit: Mustangchief beat me to it.

Sent from my iPhone using Tapatalk

 

[canesguy01]

Ask for your DORA, any manager can print it. Normally the inventory manager does it for the managers. If the IM is out for an extended period, someone is managing the inventory. They won't go weeks not placing orders.

Ok thanks for the advice never heard of a DORA I will see if this gets me to the bottom of this confusion, thanks again.

 

[canesguy01]

Is the (Dora) different then a order summary?

 

[stulaw11]

Is the (Dora) different then a order summary?

Yes. It's proof the order was submitted to Ford to build. I went into the dealership in Ft Lauderdale on Nov 8th and already showing in COTUS and ready to be built on 12/1 and delivered 1/19, so they did something wrong if it can't be found still

 

[canesguy01]

Yes. It's proof the order was submitted to Ford to build. I went into the dealership in Ft Lauderdale on Nov 8th and already showing in COTUS and ready to be built on 12/1 and delivered 1/19, so they did something wrong if it can't be found still

Well that's not reassuring me that they know what's going on lol i have to work now so i can't stop by the dealer, that has to wait till tomorrow.

I appreciate the help hopefully i can use this information to solve this mystery.

 

[bvdawg13]

I would tell them to email it to you. But it really sounds like they didn't place your order, any order placed will show up in COTUS by the next day. Start talking to a new dealer.

 

[canesguy01]

I would tell them to email it to you. But it really sounds like they didn't place your order, any order placed will show up in COTUS by the next day. Start talking to a new dealer.

I told them to do that and when I get off at 10pm tonight if nothing is in my mail box I will be at the dealer first thing in the morning to cancel and get my money back if that's even possible.:frusty:

 

[sdch1000]

I told them to do that and when I get off at 10pm tonight if nothing is in my mail box I will be at the dealer first thing in the morning to cancel and get my money back if that's even possible.:frusty:

If you raise enough hell they should refund. I don't see how they can keep your money if there's no proof the car was ordered.

 

[SC_Sport_Pilot]

Dang, my order went in and I was able to find it in COTUS within 15 minutes.
Sounds like something is rotten there.

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