CJ Pony Parts

Mscratch

Member
Joined
May 19, 2019
Posts
22
Reaction score
3
Location
Jacksonville, fl
First Name
Mike
Vehicle(s)
2017 Mustang GT Premium
I have always loved their informative installation videos and everything I've ordered shows up rapidly and in good condition. This is great until you have a problem, I ordered new Clear taillights from them and washed the car for the first time in a couple of weeks after the install. The car is a garage queen and only comes out on the weekends when its nor raining. Almost immediately the left taillight had moisture in it. I have left several emails, made numerous phone calls and nothing. This place is horrible when there is a problem. This may be the last purchase I ever make from them. You have to provide customer service for what you sell. I have even tried calling the order line and no answer and no call back, don't know how they stay in business.





Advertisement

 

lacanteen

Well-Known Member
Joined
Apr 18, 2019
Posts
2,393
Reaction score
5,168
Location
Louisiana: Cajun Country
First Name
George
Vehicle(s)
2018 EcoBoost Premium, 2013 Escape EcoBoost, 2012 F150 XLT Screw 5.0
OP
Mscratch

Mscratch

Member
Joined
May 19, 2019
Posts
22
Reaction score
3
Location
Jacksonville, fl
First Name
Mike
Vehicle(s)
2017 Mustang GT Premium
  • Thread starter
  • Thread Starter
  • #3

Jomama

Member
Joined
Jun 12, 2018
Posts
10
Reaction score
13
Location
Northern California
Vehicle(s)
2018 Mustang GT PP2
I have always loved their informative installation videos and everything I've ordered shows up rapidly and in good condition. This is great until you have a problem, I ordered new Clear taillights from them and washed the car for the first time in a couple of weeks after the install. The car is a garage queen and only comes out on the weekends when its nor raining. Almost immediately the left taillight had moisture in it. I have left several emails, made numerous phone calls and nothing. This place is horrible when there is a problem. This may be the last purchase I ever make from them. You have to provide customer service for what you sell. I have even tried calling the order line and no answer and no call back, don't know how they stay in business.
Agreed, I received an item from them that was broken. I called many times and also emailed. Absolutely no response. I will never order from again. The are the worst at customer service.
 

Cheatham

Active Member
Joined
Feb 25, 2020
Posts
25
Reaction score
5
Location
Crp Tx.
Vehicle(s)
2019 Mustang GT, Race red w/black accent Packge.
Dam I placed an order with them today before I seen this, hopefully all is well
 
OP
Mscratch

Mscratch

Member
Joined
May 19, 2019
Posts
22
Reaction score
3
Location
Jacksonville, fl
First Name
Mike
Vehicle(s)
2017 Mustang GT Premium
  • Thread starter
  • Thread Starter
  • #6
Dam I placed an order with them today before I seen this, hopefully all is well
I just ordered and received the MMD front end splitter a couple of weeks ago after the taillight order. Like I said if you order something they are great! You get it fast and in good condition. If you have a problem they are a ghost. The fact that I have ordered stuff after the taillights and got it pretty quick, tells me that they are intentionally not responding.
 

Advertisement





 
51 - American Racing Headers - 1


Advertisement
Top