I hope that happens to me lol. As stands, when I ordered it I decided it wouldn't be delivered until mid-November soooo that's when I'll start getting antsy. The tracker is unreliable, communication is unreliable. Nothing about this process is reliable from our view. Maybe behind the scenes but not customer facing.
If it can be of any comfort, this whole "track your car like a package" is new to the industry and is probably because customer are domesticated by the various Amazon or name-yours.
Actually... I did my first custom ordered Mustang back in 2007 and Mercedes already had an email and camera system set up for their customers to follow the action. Ford is behind the times and really should have a better system set up. Heck - ALL car manufacturers should.
Well, as of today in Europe Mercedes doesn't let you track your build (I know there is something you can track but only for some models and only in Germany). Probably it's more of an American consumer advantage. To us it's pure fiction.
I understand that, but it looks like today that nobody cares that you are spending that money for a car and you deserve to be treated differently. I've been happy with my salesman but only because I picked them carefully and I've been lucky, otherwise I know it's not the norm.
hopefully with the whole auto industry moving to the order based selling platform they will all upgrade their IT departments to provide something like a real time tracking system. But, I’m not going to hold my breath
Yep that was me. Never moved from Built status so I had no idea that it had even shipped. The phone call from the dealer this past Friday caught me by surprise.
Agreed, if all these manufacturers (and Ford in particular since we have first hand experience with their tracking system) are moving to a direct to consumer model, major upgrades are needed. It shouldn’t be a guessing game on anyone’s part as to whether their car has been scheduled, built or shipped.
I work in IT for a manufacturer that ships product to retail, wholesale, and direct to consumer, and yeah, tracking this kind of stuff is COMPLEX. I also worked in IT at Ford almost 20 years ago, and knowing what they were using then, they would need to make MAJOR upgrades to get the kind of detail that is expected these days. I'm sure they're in the works, but companies the size of Ford, this kind of thing takes years to architect, and then years to implement. It's almost impossible to be current in technology in that case.
Same here. I work in IT as well and with the time it takes manufacturing companies to implement new technology to improve either the employee’s experience or the customer’s, said technology has likely already evolved and what they’re implementing is already a few years from obsoletion.
Sounds like they probably sub-contracted it out to another company.Ok… help? I made an account on United Road and tried tracking my vin. It says inactive. I had emailed them a few days ago, before I was able to access the site, asking for updates. This was their response:
does this mean that my car is getting here via a different company?
Generally speaking, it’s frowned upon to message these trucking/ train companies. They don’t have to provide access to us with tracking information, they do it to be nice and make it easy for dealerships/customers to track. One example is palsapp, you can no longer track your vehicle on there. As they said, you are not their customer the dealership is. Ask your dealer for updates, Ford Performance or Ford chat for updates. Your dealer would have the best information if they pull your vehicle visibility report.Ok… help? I made an account on United Road and tried tracking my vin. It says inactive. I had emailed them a few days ago, before I was able to access the site, asking for updates. This was their response:
does this mean that my car is getting here via a different company?
