OP
OP
Mike10645
Member
- Thread starter
- #61
Update:
Just got the buyback approved through Ford today, now we start the process with RAV department.
The customer service rep kept telling me they were still diagnosing it last week, then I got pissed off. I told her I haven’t had my car since 2/28, so I could care less what the diagnosis is or what’s wrong with it, I already qualify for the buyback. She said she couldn’t tell me if I did or not, but she could resubmit for approval. 7 days later, it’s approved. I guess she was going to keep trying to tell me they will fix it until I got mad.
In all fairness, I “technically” didn’t qualify for the buyback at first because I hadn’t met the number of repair attempts or had it in the shop over 30 days. The minute I told her that I qualify now, she immediately changed her line of conversation and sent it over for approval.
Hopefully this will help someone, but if you don’t qualify at first, it seems like they won’t resubmit it on their own when you do reach that threshold of qualifying. You will need to understand when you do qualify on your own, they will not tell you when you meet the criteria. Once you know, make sure to press the issue and make them send over for approval when you know you qualify.
I will update everyone when I compete the buyback and post the VIN after it’s all complete.
Thanks for everyone’s help, and all the private messages, really helped me out going through this process. If you all didn’t give me this advice, no telling where I would have gotten ran over in the process. Thanks again!
Just got the buyback approved through Ford today, now we start the process with RAV department.
The customer service rep kept telling me they were still diagnosing it last week, then I got pissed off. I told her I haven’t had my car since 2/28, so I could care less what the diagnosis is or what’s wrong with it, I already qualify for the buyback. She said she couldn’t tell me if I did or not, but she could resubmit for approval. 7 days later, it’s approved. I guess she was going to keep trying to tell me they will fix it until I got mad.
In all fairness, I “technically” didn’t qualify for the buyback at first because I hadn’t met the number of repair attempts or had it in the shop over 30 days. The minute I told her that I qualify now, she immediately changed her line of conversation and sent it over for approval.
Hopefully this will help someone, but if you don’t qualify at first, it seems like they won’t resubmit it on their own when you do reach that threshold of qualifying. You will need to understand when you do qualify on your own, they will not tell you when you meet the criteria. Once you know, make sure to press the issue and make them send over for approval when you know you qualify.
I will update everyone when I compete the buyback and post the VIN after it’s all complete.
Thanks for everyone’s help, and all the private messages, really helped me out going through this process. If you all didn’t give me this advice, no telling where I would have gotten ran over in the process. Thanks again!
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