2017 Sync Pairing Issue

[VikingJoe]

I just picked up my Mustang today and was hoping my first post wouldn't be about issues lol. This is a 2017 Mustang GT with the 4 inch screen and my phone is an LG Stylo 3.

When attempting to pair the phone everything goes normal between the radio and the phone. The phone shows up in the bluetooth list on the radio but when I go to hit the phone or media button it asks me to connect a bluetooth device, even after freshly pairing. When I go in to the menu and go to connect my phone it says it cannot connect to that device. What's more baffling is that while it is in media it will play audio from my phone even though it shows it as being disconnected while asking me to connect a device. My phone shows as being connected to Sync properly. So while I do have audio, I have absolutely no control of the phone other than directly from the phone.

I watched numerous Youtube videos and following Ford's troubleshooting advice from the my.ford webside. I have tried everything from a master reset, to holding down the power button and fast forwarder button for 4 seconds, hard cycling my phone, pairing/unpairing of the phone numerous times. Nothing has worked.

Any help would be appreciated.

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[HizliBullet]

sounds like an issue with the phone..its amazing how common it is for us to assume sync is the cause of it but its amazing to see how different phones function differently with the same system

 

[TorqueMan]

I just picked up my Mustang today and was hoping my first post wouldn't be about issues lol. This is a 2017 Mustang GT with the 4 inch screen and my phone is an LG Stylo 3.

You didn't say who your carrier is, and believe it or not that can make a difference. Go to this site, enter all your data and see what Sync supports for your phone:

https://owner.ford.com/how-tos/sync...patible-with-sync.html#?year=&model=&syncGen=

 

[VikingJoe]

Hizli is correct, it was my phone.

I paired my wife's S7 to the car and everything functioned properly. I took my phone in to T-Mobile inquiring on upgrading and I told the sales person about the car issue. He went through my phone and found that it was in developer/debug mode (I had no clue what this even was or why it was on). He turned it off and told me that may be causing the issue. Sure enough everything now works as it should.

Hopefully this helps someone out in the future.

 

[HizliBullet]

Hizli is correct, it was my phone.

I paired my wife's S7 to the car and everything functioned properly. I took my phone in to T-Mobile inquiring on upgrading and I told the sales person about the car issue. He went through my phone and found that it was in developer/debug mode (I had no clue what this even was or why it was on). He turned it off and told me that may be causing the issue. Sure enough everything now works as it should.

Hopefully this helps someone out in the future.

glad to point you in the right direction... personal experience: I had my old xperia phone paired for the longest time and I noticed bluetooth dropping after many updates, at first I thought it was sync3, later bought a new phone and sync3 worked flawlessly..then I did a reset on the old phone and it worked fine as well

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