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Well everyone, fantastic news, they said I can come pick her up today! I am so excited! This was a headache, thankfully it's done. I will post up what they replaced and the work done to the vehicle. They said I don't have a bill (obviously it's warranty work) and that "something special"...

You know, I am not sure. I opened the case# the day before I sent that email to the GM complaining that his service center has little to no communication skills and that I am left in the dark with either no information or misleading information. I have not heard back from Ford yet though...

yeah, I was very surprised when they were just going to replace a ton of components. I had a follow up call with the AGM, it looks like the service department dropped the ball. Per Ford, if any parts are delayed on a vehicle for longer than 10 business days, I should have gotten a brand new...

Yeah, I am just glad they accepted responsibility, worked on an ETA and plan on making me whole again. That's all I really cared about, just want this to end so I can get into my car finally. I am tired of exchanging the loaner due to mileage... I feel like there's light at the end of the...

***Update 4/7/2021*** I sent an email to the GM, then the AGM called me about an hour ago, a very nice conversation occurred. I believe their plan of action is extremely suitable and they are taking care of my vehicle payments for the past 2 months along with insurance payments, and any...

I had my eyes on the Raptor R as well, looking into putting a pre order in as soon as they allowed me, now I won't do it. I will let Ford work out all their issues and come back when I feel they've earned my money. I am glad others have had good experiences though, it shows my situation may be...

Yeah I bought it with 24k on it a few months ago. I've driven all of 1.5 days and it's been down 2 months. Yeah, there is no "cooling off" period here in Florida and there's not much of a lemon law here for used cars. That said, I did let the CSR know I have been paying my monthly payments on...

Yeah, mines been in the shop a while, going on 2 months. I've had it all of 1.5 days, it's a used 2017 GT350 and the transmission was starting to fail, it had a whining noise. Supposedly they had all the parts/tools 3 weeks ago and now they say they need to order more stuff today... what PITA...

I hope yours is a quick, this has been a long drawn out process. I understand parts delays due to covid, but telling me you have everything then 3 weeks later saying you need more stuff... bad communication issues there, probably won't have it serviced there anymore just due to that. I guess...

Yep, got my Case# already. They are going to follow up with the service manager then escalate from there. While the dealership has provided me with a loaner, it's nowhere near the GT350 I paid for along with I am still making monthly payments on it while it's sitting in the shop either torn...

update*** Well there's no update actually.. It's now been in the shop for 2 months with no ETA. I was told about 3 weeks ago all parts/tools were here and the mechanic was starting with the replacement. Fast forward to today and I finally get ahold of the service manager, she has no ETA and...

Yeah, I will post the image of what was all replaced. Yeah the clutch and most components in the transmission are being replaced. The dealer had to wait about a week from Ford to go ahead and order the parts and get approval for the repairs. So it looks like there may have been a...

Yeah that's more comforting to hear. I have heard great things about this dealership, me being a transplant from California I've only had a few things done on my Raptor here i.e. oil changes/IWE replacement. I've actually never had a vehicle that needed anything other than the standard oil...

Yeah, I am hopeful no issues but I do worry about that... with so many parts being replaced I asked them to just replace the entire transmission (denied). So now if it's back again for the same issue I will be fairly upset.

Yeah I suppose I am just unlucky, the dealership has been pretty good to me, they are also going to fix the panel gaps in the rear/front bumpers as well, they have a nice collision center attached to the service center. Yeah the Oasis report looked like it had regular maintenance from the...

Hey all, I recently purchased a new to me GT350, I drove it for about 100 miles but noticed this constant whine (it wasn't my fiance) while driving it, it's been in the shop for about a month now with some parts on backorder. It has around 24k miles on it, I bought it in Florida but had it...