I took it as them feeding me a line. I mean, how much carbon buildup could I possibly have in a car with 7600 miles? I mean, I used premium every time. Can't be THAT bad at Sheets, lol.
Well, mine had a stuck lifter in the drivers' side head. After they replaced essentially the long block, the sound went away and they asked if I used Costco or BJs gas because there was carbon buildup in cylinder #5. I use gas from Sheets, right by my house, 93 only. I would get it checked out...
So how was the arbitration process? I'm about to submit the paperwork, but I would at least like to get the car back from the dealership first so I can have the entire process mapped out, dated, and have all the service records before submitting. It's been in there 41 days now, maybe they are...
Coolant leak was a hose. Probably did not have the hose clamp put back on. What else did they forget? This is why I don't want to get stuck with this thing. They still have it so it may be something else.
Update: Picked up the car for the first time in 40 days and it ran out of gas within the first eighth mile of the dealership. The police came and parked behind my car to make sure no one hit my car while we waited for a lot porter to go get gas and bring it out to me. That took about a half...
Wife is 10" shorter. Memory seats make it so much easier trying to have her learn how to drive stick. Stereo could def. be louder. Blindspot mirrors are awesome. You don't realize it until you drive in a car without them after you've gotten used to them. It's like you lost a little bit of your...
Dear Ford,
Keep a happy customer by trading this vehicle with one that is not going to blow up on me or lose this customer for life. I make good money and love my Ford dealer. Don't mess this up. All I want to do is buy another Ford and put this one behind me. Please let me do that.
Regards...
34 days-in-the-shop-later update - They got the second head in that they are trying next. Will be installed and they will let me know how it goes tomorrow. Will it fix the engine noise? Who knows?
3 day update - Waiting on my BBB forms that are otw to my mailbox. Still would rather trade with...
So far, my dealer has been great and I would love to give them repeat business. This is the second Mustang I bought from them. Ball is in Ford's court now (BBB? :headbonk:). I just do not want to go through this again if I get a replacement lemon. I've been in a dealer loaner since September...
So from soup to nuts--how long did the BBB resolution take? I filed yesterday, 10/6. They say they like to get everything taken care of in under 40 days.
Will do. I still can't believe I have to go this route when my car has past a month in the shop and has gone through numerous engine replacements/overhauls. Wouldn't it just be easier to send me some forms, give the replacement vehicle I picked out, and let me pay the difference? All I want is...
Now that is has surpassed a month, I am filing with the BBB. I gave every opportunity to Ford to fix it and customer service will not help me get a replacement vehicle. BBB resolution is the only course I have left. I went out of my way to find a replacement vehicle to make things easy. I...
None here either.
Update: DS-head did not fix noise. Ordering the PS-head. Called Ford Customer Service and was told it will take one business day for them to call me (today). It was instantly escalated due to what I have been through already. Looking forward to seeing what they have to say...
Short block was swapped out; noise still there. Ford engineers are having the techs go through valve clearances. Possible valve issue that will need work or a replacement head(s), or the replacement short block is also defective. Should have another update tomorrow.
Both of those videos sound...