Same here. There was no damage or scratches at all. Ford claimed that I must have "hit the taillight" without leaving any marks and that's how it cracked
I'm assuming he used vinyl which means he probably did it himself with the lights on the car. That's how most people do it anyways. So no removing of the lights whatsoever
My drivers side tailight cracked for no reason whatsoever. No scratches or any signs of contact with anything. Took my tailight tint off and brought it to the dealer only to find out they wouldn't warranty it. They told me I hit it with something even though there was no damage. Two dealerships...
Absolute worst company to deal with. Only reason I'm running their spoiler now is because my stock one is damaged. Horrible customer service. Can't back their product up whatsoever and no quality control. I advise everyone not to even consider buying from them.