Search results

UPDATE: Well, everyone wasn't kidding when they said this was a tedious process. So my Ford Buy-Back Rep informed me she is in the process of sending me the re-fund offer. I reminded her that I was primarily interested in replacement and she acted as if I didn't tell her this before...o_O....So...

Once again, thanks for the great information. I wish they would walk you through the process and give you the specifics. I’m honestly getting more info from your thread than Ford. So another question, what happens to my GAP policy? Will they just pay that off with the original loan and I put a...

Thank you for the information. So I have been in contact with my RAV worker and she finally just received all of my paperwork. For anyone wanting an update on the process they requested the following: Ford Motor Company will require the following documents: • A copy of both the...

RAV finally emailed me confirming the buyback and they said they are going to send me my options for buyback or replacement. Question, for the replacement vehicle, is the search range 500 miles if I don’t like anything near me? I’m aware other dealerships don’t have to work with me if they don’t...

Thanks Cobra! Will definitely do this if they do not call me by the end of the day tomorrow. I understand RAV Dept is a different department, I believe contracted through Ford, but two weeks just to get the process STARTED is a little ridiculous. If they already had my paperwork and such I'd be...

UPDATE: Week 2 since getting the Buy Back approved to start the process and RAV has yet to contact me. My Regional CSR contacted me again this morning to follow-up to see if they have contacted me and I informed him they have not and this is the second week. I inquired with him to see if RAV...

UPDATE: My Regional Customer Service Representative informed me last Thursday that RAV would contact me within a week. He just called to follow-up and I informed him they haven't. He apologized and stated he thinks they may be understaffed and said he would follow up in a week again. Is there...

UPDATE: Vehicle was picked up. She actually sounds and runs great. But due to the uncertainty with the vehicle, I’m still opting for the Buy Back. They ordered gaskets for the intake manifold and the water pump (what the hell?). They ordered and installed camshift phasers, a crankshaft pulley...

I will be picking it up tomorrow so I won’t know for sure until then.

UPDATE: I just received a call from my Regional Customer Services Assistant that my Buy Back was approved!!! He said I will be hearing from the RAV Department in 3-5 business days. Also, after hearing from them, the dealership calls me and tells me they finished work on the vehicle...lol. I'll...

UPDATE: Day 48. Two awesome events happened silmultaneously. Firstly, the dealership informed me that they finished the work on my vehicle. I will be picking it up tomorrow. Secondly, Ford has approved my Buy Back request! When RAV contacts me I will be requesting a replacement vehicle and go...

I'm sorry to hear that. Hoping it's just an electrical issues or computer issue that can easily be fixed.

I understand where you're coming from. I've been very patient with them. As I have stated I appreciate them providing the rental and my service associate, she has been absolutely awesome. But I just have not been confident in this vehicle's reliability since after my first oil change at 4,000...

UPDATE: Vehicle has been at the service center for 45 days. On 04/08/20 they informed they had ordered another part, which was a crankshaft pully. They said that once they have that the vehicle would be ready. As this is going on, Ford Regional Customer Service Representative reports they will...

UPDATE: My vehicle has been at the service center for 45 days. They informed me they had to order a crankshaft pulley early last week, but there has been no updates since last Wednesday. Regional Customer Service Rep called me (outside of the hours of availability I told them about...of course)...

UPDATE: Received an e-mail from my Regional Customer Service Representative, asking for details regarding my request for buy-back. They are stating this can be a 30-day process, possibly a few days more due to COVID-19. I replied to their e-mail with their requested information. They stated they...

UPDATE: They extended my rental for two weeks. During my last contact with them last week where they extended the rental for 7 days, the service coordinator (who’s been incredibly helpful, the girl deserves employee of the month) informed me that the techs told her it would be done within the...

Thank you for the really detailed response! Makes a lot more sense now. I’ll update this forum when I hear something. As of now, they extended my rental another two weeks. I don’t think they know what’s going on. I could be wrong, but I have a gut feeling they’re going to approve a buy-back...

Thank you, Cobra! So I did call and get the Regional CSR. They actually tried calling me today to get more information for possible buy-back purposes, but I was working. I just called back and left a message. Today is Day 35 of my vehicle being in the shop. I also requested for my monthly...

Thank you for the assistance with this. So what exactly is the difference between the Buy Back vs. Replacement Option? I am leaning towards just a replacement, but I'm not sure how that impacts my current loan and price of the vehicle.