Build Week - 09/28/15

[350Mike]

Still TBD:frusty::headbonk::rant:

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[Ozzmosis86]

Just called the VOPC a few minutes ago and they verified that the car does in fact have a hold on it with an unknown ETA.

I called and they refused to tell me anything other than it is "in transit" and there is no estimated delivery date. I mentioned that it had been at the final rail yard for over a week and they told me I knew more than them.

I am just swelling with confidence that Ford knows what they are doing.....end sarcasm.

If it gets delayed much longer I may cancel the order and go order a new Camaro! Sorry, I am not a Mustang loyalist...

Andy

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[CompO5.sl0w]

I called and they refused to tell me anything other than it is "in transit" and there is no estimated delivery date. I mentioned that it had been at the final rail yard for over a week and they told me I knew more than them.

I am just swelling with confidence that Ford knows what they are doing.....end sarcasm.

If it gets delayed much longer I may cancel the order and go order a new Camaro! Sorry, I am not a Mustang loyalist...

Andy

Sent from my VS986 using Tapatalk

You called the VOPC or the Customer Assistance Line? Sounds like the same response from when I called the Cust. Assist. Line.

 

[nortoncommando]

How do have access to that website? Is that something everyone can do?

This is the dealer's vehicle visibility screen. I think that anyone who works for Ford has access to it. I don't have access to it but I bother the crap out of my salesman who let's me see his screen.

 

[Ozzmosis86]

You called the VOPC or the Customer Assistance Line? Sounds like the same response from when I called the Cust. Assist. Line.

Sorry, I called customer assistance, not VOPC. I am working from within the rules....

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[350Mike]

It's been 13 days since the hold started. How many days does it take to correct the issue? That should be plenty of time if you ask me. I know ford uses mobile repair ninjas on other models, and I know my car hasn't moved from the final rail stop. I just want some info so I can sit back and wait.

 

[nortoncommando]

It's been 13 days since the hold started. How many days does it take to correct the issue? That should be plenty of time if you ask me. I know ford uses mobile repair ninjas on other models, and I know my car hasn't moved from the final rail stop. I just want some info so I can sit back and wait.

You make a good point. It's one thing to be held up to get a repair or fix.... but these cars are just sitting there. They are not in a big automotive warehouse/shop with technicians and mechanics ready to work on them. They are in big parking lots getting rained on... wait much longer and they will be covered in snow too.

So if there is something that needs to be fixed, the cars either have to go back to the factory or to the dealer to fix. None of which is happening. :eyebulge:

 

[nortoncommando]

--Which brings me to another point.

Do you not find it appalling that we have to get customer service from a non-sponsored enthusiasts web forum? Deysha is great and we all thank her for her efforts. THANK YOU DEYSHA.

But shouldn't Ford have some sort of customer service? Outside of Deysha's help, I've had the worst customer service ever. The Regional Rep flat out lied to my face today. Yesterday she said she would call me back by 5pm. Never heard from her. I called her this morning and she said that Ford has no holds on any cars, anywhere.... period. She said that any hold ups are being caused by the shipping companies.

 

[rl16v6]

Here is the best information I think we're going to get. It appears that cars are being fixed in groups as the parts arrive. Once they are fixed they are being released. The best I can tell you is about another 2-3 weeks. Now that time can vary individually for all of us, but at least it puts some perspective on it!

 

[350Mike]

You make a good point. It's one thing to be held up to get a repair or fix.... but these cars are just sitting there. They are not in a big automotive warehouse/shop with technicians and mechanics ready to work on them. They are in big parking lots getting rained on... wait much longer and they will be covered in snow too.

So if there is something that needs to be fixed, the cars either have to go back to the factory or to the dealer to fix. None of which is happening. :eyebulge:

When the Ford Edge had water intrusion problem they had a contract company fixing them from what inunderstand. It all depends on what the problem is as to where the repair will happen.

 

[350Mike]

Here is the best information I think we're going to get. It appears that cars are being fixed in groups as the parts arrive. Once they are fixed they are being released. The best I can tell you is about another 2-3 weeks. Now that time can vary individually for all of us, but at least it puts some perspective on it!

Well they better hit the larger metro areas first where ther are more cars sitting:lol::doh: sorry small town peps.

 

[nortoncommando]

Here is the best information I think we're going to get. It appears that cars are being fixed in groups as the parts arrive. Once they are fixed they are being released. The best I can tell you is about another 2-3 weeks. Now that time can vary individually for all of us, but at least it puts some perspective on it!

And why can't the dealers fix them? Where are they going to fix them? I can tell you they are not going to be going out to a giant parking lot to fix these. Mine was already sent back to the factory once to fix something. I'm getting nervous about this car.

I guess it's like the saying about sausage.... "If you like sausage, you really don't want to know how it's made. In fact, if you saw how it was made, you would never eat sausage again." -Now substitute "Ford" for sausage.

 

[SeanR]

I've just decided that I'm not getting the car if it comes after my loan times out. I'll live off my beater for a year or something. Maybe I'll wait until 2017. Today was my tipping point for sure.

 

[rl16v6]

If your EDD is 10/29 as you have listed you may want to hang in there.

I've just decided that I'm not getting the car if it comes after my loan times out. I'll live off my beater for a year or something. Maybe I'll wait until 2017. Today was my tipping point for sure.

 

[SeanR]

See, that's the thing. If Ford had said nothing, and I was expecting late October, I'd be fine. However, my dealer told me to expect it "any day now" two weeks ago. The original timeline is thrown out the window with these holds, and I got accepted for a loan two weeks ago expecting what my dealer told me to be true.

I understand what you're saying, but, at the same time, that EDD is from late September and no longer applies.

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