Sync Disconnected - can't pay audio anymore

[fogus]

For the first time, while driving and listening to a podcast (I do this on my commute every day since I bought my car), my phone disconnected from my car. I reconnected, and it disconnected almost immediately. I rebooted my phone: same issue. I pulled over and shut my car off and pulled the door open to shut off the Bluetooth radio, closed the door, and turned everything back on: same issue. Unpaired my phone (in the phone settings and in the car settings) and re-paired it: same issue. Rebooted the car and the phone again: same issue. Now, it cycles through "connected" and "disconnected" states several times before giving up.

When it disconnects, a message shows on the car console saying the phone has been disconnected.

As soon as I begin playing audio, my HTC One M8 disconnects the media audio from my car (2016 GT Base) (the phone audio apparently stays connected.

I've changed nothing about my car or my phone since last night. My phone stays connected to other Bluetooth devices still, so I think it's the car, not the phone.

How can I fix this issue?

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[AutoX_GT]

It happens, best way to fix this issue is to pull the sync fuse for 5 minutes and it resets.

 

[brandonsmash]

Known problem. Pull fuses 32 and 33 or the negative battery terminal.

Happens about every 6 weeks here.

 

[[email protected]]

from another of the many many many similar threads:
"with the radio off, hold the power button and right seek button."

this resets the sync system. i do this instead of the other two methods.

 

[fogus]

from another of the many many many similar threads:
"with the radio off, hold the power button and right seek button."

this resets the sync system. i do this instead of the other two methods.

Always nice to be able to use the radio without pulling fuses or disconnecting the battery!

 

[[email protected]]

Lol. You might still have to do as the others suggested, but it's worth a shot.

 

[pstang]

unbelievable that they still haven't fixed these sync issues, my wifes 2011 explorer with sync 2 was a nightmare until they replaced the apim. I see you have a 2016 so I assume you have sync 3. I really thought we were passed these issues.

 

[[email protected]]

unbelievable that they still haven't fixed these sync issues, my wifes 2011 explorer with sync 2 was a nightmare until they replaced the apim. I see you have a 2016 so I assume you have sync 3. I really thought we were passed these issues.

This system should have never made it to production, let alone successive model years. I have a 16 base gt, sync2 i believe?

 

[pstang]

This system should have never made it to production, let alone successive model years. I have a 16 base gt, sync2 i believe?

if your background is white, you have sync 3, the one that doesn't use microsofts software. Sync 3 is supposed to be faster and more responsive, if yours is a 4 way grid, you have sync 2.

 

[fogus]

This system should have never made it to production, let alone successive model years. I have a 16 base gt, sync2 i believe?

Someone needs to let Ford know about testing. Sometimes, you think somethings working, and then you test it, and then you realize it's not working. That's what testing is for.

 

[pstang]

Someone needs to let Ford know about testing. Sometimes, you think somethings working, and then you test it, and then you realize it's not working. That's what testing is for.

they had all the idiots who bought the first year model like us to test it out for them. only took them 6 years to change it

 

[fogus]

they had all the idiots who bought the first year model like us to test it out for them. only took them 6 years to change it

Right, only, they didn't change it.

 

[pstang]

Right, only, they didn't change it.

technically they got rid of microsoft platform and went with blackberry, I would've preferred they just let google in and let them do what they do.

 

[[email protected]]

technically they got rid of microsoft platform and went with blackberry, I would've preferred they just let google in and let them do what they do.

so sync 2 is windows mobil??? all starting to make sense now lol

 

[fogus]

Dumb question: where are the fuses?

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