IvanCRF
Well-Known Member
- Joined
- Feb 19, 2015
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- El Paso, Texas
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- 5.On'ry
Same here. That was months ago. There were only a few others here with the problem then.Figures my first post on this forum would be about brake squealing issues and not about how much I love this car...
We bought a 2015 Ecoboost Mustang late October of 2014 premium and performance package. We noticed the brakes squealing as early as November. Thinking it was 'break in' sound, we let it go until we were leaving the annual NPD event this past January in Ocala, FL. As we were stuck in the 'departure from car show' traffic, the brakes made such a loud noise that people were staring at us and the car. We took the car back to the dealership the next week. They heard the noise and said it was typical new car sound. BS. I pushed the issue and they took off the rotors and ground them down a bit. Still had the issue. Took it back to the dealership and told then to fix it. The replaced the rotors. Guess what. The sound is back again! Insult to injury, someone at the dealership tore up the wheels and 2 of 4 wheels had major scratches and cuts on them. Dealership said that there is no way they could have done that. Needless to say, it got a bit ugly and I went straight to the GM's office. They called in a wheel repair company and fixed them. Previous adding insult to injury, the car was only 3 weeks old and someone attempted to steal the wheels. They stripped lugs nuts on two wheels and put in some deep gouges on the wheels where it looks like they tried to pry the wheels off! Out of pocket to pay for those repairs along with a set of wheel locks.
Anyway, I see that there is a recall notice on the brakes and I made a copy of it that someone posted on the 2015's Facebook page. Not surprised that this dealership did not know that there is a recall. We slammed them on the Ford customer service emails and are now looking to go to another dealership. It's 20 miles away, but may be worth it because the folks at Mall of GA Ford service dept cannot be trusted.
Thanks for all the info on this forum, especially with the brake issues.
I had the same problem with my dealership till i decided to get a second opinion from another dealership tell them your story of what you have been through with the first dealership and show them all the evidence of the squeal and the tsb noticeI find it silly that the dealership can't evaluate a video that clearly demonstrates the problem. Just read the TSB, order the parts and fix the damn car. Do you really think we would make this up. Why would we want our brand new car to be at the dealership, and thus cannot drive it?
When was your car built? The TSB is for cars built prior to Feb 11, 2015, you said you only had it for 3 weeks, that might be why they are saying the need to duplicate it. Don't get me wrong I am not siding with the dealer, just curious if cars built after the TSB dates are starting to have brake issues.So I have the break squeal issue. PM'd ford service rep here on this site. Opened a case. Took my car to the dealer today with video in hand similar to all the others posted here. Service advisor refused to look at video demonstrating the loud squeal. Was told he would have to replicate it, which means another day without a 3 week old car. I am beyond fed up. I find it silly that the dealership can't evaluate a video that clearly demonstrates the problem. Just read the TSB, order the parts and fix the damn car. Do you really think we would make this up. Why would we want our brand new car to be at the dealership, and thus cannot drive it?