mustang#16
Well-Known Member
- Joined
- May 21, 2014
- Threads
- 19
- Messages
- 322
- Reaction score
- 90
- Location
- Dallas, TX
- Vehicle(s)
- 2015 Mustang GT
FYI, my car went through all that on COTUS. EDD disappeared for 3 weeks. In my case, it meant that Ford had placed a QC hold on the car. COTUS doesn't know about QC holds and Ford didn't tell Ford Customer Service or their dealer about it either. In my case, Ford Customer Service was unable to confirm whether or not my car was being held up due to a QC hold.Word of advice....If you do not have your car yet and your EDD came and went...
CALL FORD SERVICE.
I just got off the phone and the conversation was a bit like "were showing your car should have been delivered already but instead it hasn't shipped." I was given a case number and was told the error was going to a regional manager and I will hear back on Monday.
Really makes me regret not calling sooner.
Based on my experience, the best way to get info is to go through your dealer and ask them to find out where your car is and if a QC hold has been placed on your car. Your dealer will likely have to call their regional Ford contacts to get the info.
I've learned that, with patience, your car will eventually get here but with QC holds, you won't know when. The QC campaign my car was involved in will end mid-December. So, I at least knew I'd have my car by end of December at the very latest. I don't know what they did with my car during the QC hold, but I can tell you that, based on my inspection on my car yesterday at the dealer, it appears flawless to me. Panel alignment seems perfect. So, maybe it was worth the extra wait to make sure the car arrived in great shape.
Good luck with yours!
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