Heardcuh
Well-Known Member
- Joined
- Mar 24, 2015
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- 23
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- Location
- West Palm Beach, FL
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- C.O.
- Vehicle(s)
- 2015 GT PP
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- #1
I bought two sets of these hubcentrics from American Muscle a couple weeks ago.
http://www.americanmuscle.com/1in-billet-aluminum-wheel-spacers-2015.html
When I put them on, the install was very easy and I was pleased the with look. I torqued each nut from the spacers to my hub to 90lb/ft by hand, and then torqued my wheels down to the spacers at 150lb/ft by hand. Today when I was removing the wheels to retorque the spacers as per the instructions, I started with the passenger front, went great. Then the passenger rear, and the first one I begin to remove, I notice it's taking a long time to remove so I begin the others and loosen them, and go back to the first one - it's just spinning.
I start to think this could take up a lot more time than I bargained for and call American muscle. I get connected to a fellow named Jeff, explain to him my problem and listens politely before asking if I'd hold while he confers with another associate. So that's fine, he comes back with an idea to grip the nut and pull it out while turning it somehow.
I use needle nose vice grips to grab on to the lug and a crescent wrench to twist the pliers while pulling back. This does nothing expect mar up my performance package wheels. So I tell Jeff, (who during this exchange was all you could ask for in a rep, so I hope AM gives him some recognition) that when I eventually get my wheel off that I'd like to know what's going to be the deal about having these warranty replaced and if I can have them shipped out before I have to ship this pair back so I don't have to drive around without them or have to swap them around creating extra work and time lost for me. He says that typically AM would like their product in route back first before they send them and I tell him that's understandable, you don't want people not sending back your stuff and keeping it all.
We decide about maybe I'll purchase a new pair as a sign of good faith and then send the defective back with the other good one for a refund. That way AM doesn't have to front them, and it's most convenient for me. He says to hold again for a bit so he can discuss it with his supervisor. So I wait, and he comes back with disappointing news. His supervisor said that they will expedite shipping me a pair but I will pay full price and not receive any refund. I tell him this is under the assumption that the part is not defective, and that I made the error - which I take a little offense to because I specially did everything carefully and by hand to avoid anything going wrong. So I tell him I understand it's not his fault to bear me the bad news and I know it's above his head but I'm pretty disappointed.
Now I have to get ready for work and I don't have time to drill the thing out, so I'm stuck with it on, my PP wheel is marred, and it seems that at least one supervisor at AM will not support a customer for something as small at a defective wheel spacer.
So the point of all of this is be extra careful with that particular wheel spacer, this situation was pretty defeating.
http://www.americanmuscle.com/1in-billet-aluminum-wheel-spacers-2015.html
When I put them on, the install was very easy and I was pleased the with look. I torqued each nut from the spacers to my hub to 90lb/ft by hand, and then torqued my wheels down to the spacers at 150lb/ft by hand. Today when I was removing the wheels to retorque the spacers as per the instructions, I started with the passenger front, went great. Then the passenger rear, and the first one I begin to remove, I notice it's taking a long time to remove so I begin the others and loosen them, and go back to the first one - it's just spinning.
I start to think this could take up a lot more time than I bargained for and call American muscle. I get connected to a fellow named Jeff, explain to him my problem and listens politely before asking if I'd hold while he confers with another associate. So that's fine, he comes back with an idea to grip the nut and pull it out while turning it somehow.
I use needle nose vice grips to grab on to the lug and a crescent wrench to twist the pliers while pulling back. This does nothing expect mar up my performance package wheels. So I tell Jeff, (who during this exchange was all you could ask for in a rep, so I hope AM gives him some recognition) that when I eventually get my wheel off that I'd like to know what's going to be the deal about having these warranty replaced and if I can have them shipped out before I have to ship this pair back so I don't have to drive around without them or have to swap them around creating extra work and time lost for me. He says that typically AM would like their product in route back first before they send them and I tell him that's understandable, you don't want people not sending back your stuff and keeping it all.
We decide about maybe I'll purchase a new pair as a sign of good faith and then send the defective back with the other good one for a refund. That way AM doesn't have to front them, and it's most convenient for me. He says to hold again for a bit so he can discuss it with his supervisor. So I wait, and he comes back with disappointing news. His supervisor said that they will expedite shipping me a pair but I will pay full price and not receive any refund. I tell him this is under the assumption that the part is not defective, and that I made the error - which I take a little offense to because I specially did everything carefully and by hand to avoid anything going wrong. So I tell him I understand it's not his fault to bear me the bad news and I know it's above his head but I'm pretty disappointed.
Now I have to get ready for work and I don't have time to drill the thing out, so I'm stuck with it on, my PP wheel is marred, and it seems that at least one supervisor at AM will not support a customer for something as small at a defective wheel spacer.
So the point of all of this is be extra careful with that particular wheel spacer, this situation was pretty defeating.
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