I haven't even posted in this thread, nor have I expressed interest in your fascia at any point, but I'm quoting you here because this is just another example of excellent customer service.Hi everyone, quick update. As some of you may have noticed, the retail price on the site has indeed increased - we all knew this would happen as I even stated the earlier pricing was introductory. We're all about transparency so I'll go into more detail.
When there are new products released, especially something like a body component, unexpected costs can come up! In this case, substantial packaging (the fascia is huge, so the box is huge, 8 x 3 foot palette) and higher than expected freight costs. There is also an extra charge tacked on for residential deliveries as opposed to commercial. At the earlier initial pricing, Steeda is actually losing money on every fascia when all costs/logistics are factored in, hence the price increase on the site moving forward.
A couple people may have received a call yesterday about a shipping charge - that's typically standard protocol when we ship truck freight items, so the sales reps were just doing their job.
In this case, because we value the Mustang6G community so much, we are going to honor the initial pricing and will not be collecting an additional shipping charge for orders placed 3/24 and earlier.
So congrats to the customers that got it before we discovered the unforeseen costs - we will honor it in good faith even though it's a considerable loss to Steeda and we look forward to seeing these fascias installed on your S550's!
They (David) are great!! Customer always comes first...Unless you're an asshole:lol:I haven't even posted in this thread, nor have I expressed interest in your fascia at any point, but I'm quoting you here because this is just another example of excellent customer service.
I've purchased mostly Steeda products for my S550 (just look at my sig) based on how amazing you guys are to deal with.
There is no list. Just go buy it on their siteMy fascia just broke with no dmg to it so if the price is right I might just upgrade to this. Add me to interested list with black as the color.
:lol: So true. No one likes an asshole.They (David) are great!! Customer always comes first...Unless you're an asshole:lol:![]()
Indeed Marcus!! I have gotten emails from him on Saturday and Sundays, too about pricing and quotes.:lol: So true. No one likes an asshole.
David's the man. I've seen him on here on Sundays and at 9:30 at night responding to questions and posts. The guy works hard!
Someone asked me if I would give up my spot for the Fascia... I am like what???? I've waited too long and paid for it already. I cant wait to have this installed on my Stang.