Paint issues on top of trunk?

RemoteSenses

Well-Known Member
Joined
May 3, 2015
Posts
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Location
Michigan
Vehicle(s)
2015 Mustang V6 RR
I've had my Mustang for about two weeks now. Last week after washing and waxing the car, I noticed this paint issue on the top of the trunk.

It's tough to see in a picture, but where the trunk sort of curves towards the top, closest to the back windshield, the paint looks like it's fading or scratched off.

Honestly, it originally looks like its just some sort of rubber mark on there, but when I went to buff it out, no luck - the paint is legitimately screwed up there.

1. Has anyone else had this issue

and

2. If I take this to the dealership, what can/will they do about it?

 

FordService

Ford Customer Care
Joined
Mar 31, 2014
Posts
1,867
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Location
Dearborn, Michigan
Vehicle(s)
Mustang
I've had my Mustang for about two weeks now. Last week after washing and waxing the car, I noticed this paint issue on the top of the trunk.

It's tough to see in a picture, but where the trunk sort of curves towards the top, closest to the back windshield, the paint looks like it's fading or scratched off.

Honestly, it originally looks like its just some sort of rubber mark on there, but when I went to buff it out, no luck - the paint is legitimately screwed up there.

1. Has anyone else had this issue

and

2. If I take this to the dealership, what can/will they do about it?
Hey RemoteSenses,

I know you want your Pony to look her best, and your dealer is in the best position to diagnose any paint concerns. Just as a guide, check out pages 11-13 of your WARRANTY. You'll see that, regarding paint damage:

- Your vehicle’s body sheet metal panels are covered for an extended
Corrosion Coverage Period, which lasts for five years, regardless of miles
driven. The extended warranty coverage only applies if a body sheet metal
panel becomes perforated due to corrosion during normal use due to a
manufacturing defect in factory-supplied materials or factory workmanship.
For damage caused by airborne material (environmental fallout) where
there is no factory-related defect involved and therefore no warranty − our
policy is to provide free repair of paint damage due to the airborne
material for 12 months or 12,000 miles, whichever occurs first.

- The New Vehicle Limited Warranty does not cover surface rust,
deterioration and damage of paint, trim, upholstery, and other
appearance items that result from use and/or exposure to the elements.
You, as the owner, are responsible for these items. Some examples are:
• dings, dents
• cuts, burns, punctures or tears
• road salt
• tree sap, bird and bee droppings
• windstorm, lightening, hail
• earthquake
• freezing, water or flood
• stone chips, scratches (some examples are on paint and glass)
• windshield stress cracks. However, limited coverage on windshield
stress cracks will be provided for the first 12 months or 12,000 miles
(which ever occurs first), even though caused by use and/or exposure
to the elements.

While having it checked out, I can loop in a regional customer service manager to assist in the process. Please PM your VIN, mileage, name, phone number, and dealer info. I'll send it over. :)

Jeff
 

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