Losing deposit on order

[Farmundeh]

Ultimately you won't know what you're dealing with until you ask. But it doesn't hurt to be prepared. Double check the form to be sure it doesn't specifically refer to the deposit or damages. Also, when you do speak with them, there's no reason to immediately inform them of the change in your circumstances (i.e. your current car breaking down). Simply ask for the refund since it has become apparent that they will be unable to deliver the car per the timeline originally agreed to. BTW, what is your ETA in COTUS? Does it state something later than 6-8 weeks or are you going based off of information the dealer is now providing you regarding delivery?

Either way, if your sales guy resists ask to speak with the GM before threatening to escalate to Ford customer service. I don't know Virginia commercial/consumer law specifically, but more than likely they have no basis to retain your deposit (assuming your form is silent on the subject).

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[Clink]

In all seriousness, if they insist on keeping it - ask (politely) to speak to the sales manager and just tell him that you hope that they get a lot of use out of that $500, because it will be the last penny that they ever see from you. You will never buy a car or a part or a service there, and you will encourage your friends and family to do the same. Word of mouth advertising is the best advertising.

Thank him for his time and head for the door. If they still keep it, you should understand that you just got some really good value for your money - you found out what kind of dirtbags they are, for only 500 bucks. Sometimes we have to spend tens of thousands to learn that information.

+ 1 to all of that