Has anyone thanked Rachel, yet?

[POOPonYOU]

I didn't realize, still the more the better, right?!

Yes sir! It's cool that you thought about it. Glad to see others take the time to be thankful for the great help that they provide.

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[D3adch1ld]

Yes sir! It's cool that you thought about it. Glad to see others take the time to be thankful for the great help that they provide.

specially when so well deserved.

 

[Putz2wood]

I thanked her earlier today. She's been sending me a PM every other day or so on my LE. If you've never been in touch with her i will tell you you are missing out on a great source of information and instant gratification with anything regarding your vehicle. All you have to do is go thru some of the forums and look for anything from "Ford Customer Service." Check out the post from POOPonYou and it will get you in the right direction.

 

[KArob486]

Thank You!!

At the minimum Rachel deserves an appreciation thread! I definitely get more feedback and information from her than the dealership. She's a great help, and very pleasant to communicate with! If not for her, I wouldn't know anything about my convertible other than the VIN!

 

[D3adch1ld]

At the minimum Rachel deserves an appreciation thread! I definitely get more feedback and information from her than the dealership. She's a great help, and very pleasant to communicate with! If not for her, I wouldn't know anything about my convertible other than the VIN!

Amen. She is the only source of info since my dealer marked the car sold and I can't any longer check the Cotus site.

 

[FordService]

Rachel,

Our trusty and oh so patient Ford Service Rep. You have truly been an angel to us. All your personalized attention and steady responsiveness, the bundles of information you have provided has most certainly pacified the ever so growing desperation that most members on M6G share. You are the only reason I think Ford actually cares for its customers

Thank you for all you have and continue to do.

^^^^^^^ :amen: I get more information from you than my dealer. If it wasn't for you I would be totally in the dark.

:amen::amen::amen:

Thank you Rachel!!! If not for her I would think my car got lost somewhere between Michigan and Indiana. I thought my car was on its way since cotus says in transit since the 10th or 11th, she informed me it's still at the plant. I was starting to imagine it in a ditch somewhere. :O

Sent off a PM to her earlier about mine and said thanks for putting up with all the screwballs on this board, including this one!

Thanks Rachel!

Every chance I get! Thanks for everything, Rachel! Have a great holiday with your family!

Rachel has been a huge help to me. Like a lot others I've read on here, this is my first time ordering a car and what she's been able to tell me has helped calm my nerves about this process. I would like to say, THANK YOU to her!!!

I sent Rachel a PM earlier today! She kept me sane through this process. :ford:

Every time I contact her, don't you?

Rachel, Tricia, and Deysha, all of whom staff the Customer Service group and have at various times reached out to us here, all have my appreciation.

In particular, Rachel and Tricia both offered me therapy through the long period from May until November. They are my heroes!

She is a blessing in this horrific waiting process!

Thank You Very Much Rachel!!!!

Thank You Rachel and Tricia!!! :clap2::clap2::clap2::clap2::clap2:

Add my voice to the crowd. Thanks, Rachel, for all the information, and looking up my car so many times, and for always having good humor and a smile even over the Internet. You are the best!

I thank her each and every time she provides me with an update

Thanks Rachel and Trisha, without your updates I would've jumped ship a long time ago!

AGREED. Many thank you's!!!

I wish we had an online performance evaluation we could fill out to show Ford what a good job she is doing.

Rachel, hope you see this thread. We love you!!! You certainly make the Ford Motor Company look good to us passionate customers. I hope they realize the value you are to their organization!

Rachael certainly helped me maintain my sanity in waiting for vert orders. Thanks so much!

Rachel for Ford Customer Care rep of the year !!!

I thanked her earlier today. She's been sending me a PM every other day or so on my LE. If you've never been in touch with her i will tell you you are missing out on a great source of information and instant gratification with anything regarding your vehicle. All you have to do is go thru some of the forums and look for anything from "Ford Customer Service." Check out the post from POOPonYou and it will get you in the right direction.

At the minimum Rachel deserves an appreciation thread! I definitely get more feedback and information from her than the dealership. She's a great help, and very pleasant to communicate with! If not for her, I wouldn't know anything about my convertible other than the VIN!

Oh my gosh, you all!!! It's definitely my pleasure; I really enjoy being part of this forum and helping however I can. Thank you all so much!

Seems like Rachel should get part of the sales commission for all of the help she has provided. Perhaps a movement is in order.

Haha, I like that idea, Pony. ;)

I started a thread a couple weeks ago and provided her supervisor's email address so that we can send her a compliment. Trina Gorsuch is the supervisor of the 3 ladies who represent FordService on these forums. Thanks again for helping us out through this very slow process. ...

You sure did, POOPonYOU; I appreciate it.

I would like to thank her. If one of the 19 people who responded to this thread would give up her contact info.

Thank her by letting her help more people

Looks like we did connect, Anthony.

who is this "Rachel" and how can I get in contact with her? What info does she have access to?

I can help keep track of your order, eddie1218, and help with customer assistance concerns or questions. Send me a PM with your dealer code and order number or VIN; I'll check on your Mustang's status.

COTUS is still a pilot program and may not function to its full potential.

Rachel

 

[JPMagnetic]

Hi Rachel,
I sent you a PM yesterday, hoping you did get it.
Thanks!

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