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Emails being flagged as spam

Kennocha

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Hi Guys, and [MENTION=1]Jarstang[/MENTION]

I keep seeing frequent reports of people having issues receiving emails for subscriptions etc.

I got a few emails in my spam and took a look as to what is going on, as I am a sysadmin and that is my first response when I see issues ;).

Users are going to have trouble receiving emails because of the address used in outgoing mail on vbulletin. Utilizing [email protected] it is sending out using a gmail.com address, and the SPF is failing, causing the emails to be flagged. Hotmail, and such are VERY strict on this.

If you want help fixing this, I can lend a quick hand in trying to explain further, but correcting this will resolve most issues posted here. A quick fix would be to add vbulletin to send as [email protected] instead. To help even more, adding a spfrecord that correctly identifies mustang6g.com would be even better.

Hope it helps.

Log below showing a SPF softfail, which will flag it as spam a large portion of the time.

PHP:
Delivered-To: %censored%@gmail.com
Received: by 10.79.1.208 with SMTP id r77csp1993242ivf;
        Fri, 29 Jul 2016 10:07:04 -0700 (PDT)
X-Received: by 10.107.3.221 with SMTP id e90mr46849958ioi.17.1469812024349;
        Fri, 29 Jul 2016 10:07:04 -0700 (PDT)
Return-Path: <[email protected]>
Received: from mustang6g.urljet.com (mustang6g.urljet.com. [199.245.54.192])
        by mx.google.com with ESMTPS id v123si5095794itg.41.2016.07.29.10.07.04
        for <%censored%@gmail.com>
        (version=TLS1_2 cipher=ECDHE-RSA-AES128-GCM-SHA256 bits=128/128);
        Fri, 29 Jul 2016 10:07:04 -0700 (PDT)
Received-SPF: softfail (google.com: domain of transitioning [email protected] does not designate 199.245.54.192 as permitted sender) client-ip=199.245.54.192;
Authentication-Results: mx.google.com;
       spf=softfail (google.com: domain of transitioning [email protected] does not designate 199.245.54.192 as permitted sender) [email protected];
       dmarc=fail (p=NONE dis=NONE) header.from=gmail.com
Received: from mustang6g by mustang6g.urljet.com with local (Exim 4.87)
	(envelope-from <[email protected]>)
	id 1bTBFW-0003WX-2h
	for %censored%@gmail.com; Fri, 29 Jul 2016 12:07:02 -0500
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Jarstang

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Thank you for the suggestion.

The first option will not work with the VB system, but will try the second solution and see if that does the trick.
 
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Kennocha

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Thank you for the suggestion.

The first option will not work with the VB system, but will try the second solution and see if that does the trick.
The first option definitely will work, I have used Vbulletin before? Is there a specific reason it is using that address I am not aware of? :)

The second wont likely work as you do not own gmail.com.
 
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Kennocha

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Hi [MENTION=1]Jarstang[/MENTION] I continue to recieve emails flagged as spam because of these issues :(

Admin CP -> vBulletin Options -> Site Name / URL / Contact Details -> Webmaster's Email

Setting that to something like [email protected] will help significantly and resolve hotmail spam, google spam etc.
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