Just speaking from a person that's been around, driven and owned multiple performance platforms. I've seen alot of performance based shops come and go. Most started out with good intentions, but ended up screwing over the consumer and ultimately closed the doors.
I agree. Definitely...
Unfortunately this is not uncommon for businesses like this in the performance world to have shady business practices, stealing people's money etc etc etc. Eventually they will meet their demise. Most do good for a while, grow a customer base, then get in over their heads with supply and...
From what I remember they were horrible with communication and shipping on the 350 platform from the start. There should be a couple of old threads on the matter.