I dropped off my vehicle to the dealership on July 3rd and signed it over and drove off in my new one on August 25th. Could have been a few day less but I was out of town until August 24th.
In Florida, you have to notify Ford by mail utilizing the Motor Vehicle Defective Notice and s copy also gets sent to the Attorney General. At 30 cumulative days in the shop, the vehicle can be considered a lemon.
I bought my 2017 last June so at the time it went into the shop, it was 13 months since purchase and had 17,xxx miles. I did not pursue a lawyer but was close to contacting the BBB. You need to contact Ford directly, not the dealer contact them. You will need to open a case number on your...
You know, I’m not even sure anymore. I explained what i was told from the dealership. Ford had a representative look at the car before they agreed to replacement it. I could always go back and request the service documents but the car is not even mine anymore.
I live in Florida so I was charged a mileage fee; however, I believe some states wave this. Not sure though. At the 30 “cumulative day” my car was in the shop, Ford gave me the option of waiting on the back ordered short block, buy back, or replacement. Replacement is based on MSRP to MSRP...
The first set were texted to me. The second round was taken by me when I was clearing things out of my car. That was when mechanic told me about the issue. Ford had already approved the RAV so I did not go into detail with the mechanic.
Thanks, I do not consider it abuse. I'm retired Military so I've had my share of "opinions". I'm no mechanic by any means and I was just telling about the situation and info I was presented with. I heard a random ticking sound that appeared after an oil change and did not sound normal...
Had a BBQ tick sound and dealership alluded to a snapped rod. Short blocks were on back order and car was approaching 30 cumulative days in the shop so they gave me the option of waiting for the parts, buy back vehicle, or replace with another Ford.
Thank you.
Those pictures were texted to me right after I dropped it off. They had to get further approval from Ford to diver more into the engine. I am just relaying what they told me towards the end of the RAV process. It could have been something else but just telling you what they told me. A new...