Apples to oranges. How many people does shell employ for customer service alone? Boostworks isn't a huge company as Travis personally responds to almost everyone.
My advice is to not worry and just keep messaging him, phone call every now and then. He will get back to you but unfortunately...
Retail businesses are based on three things: quality, price and customer service. They can do well in two certain categories, but usually one does not match the performance of the other two. Boostworks seem to have taken the approach of offering quality and price as their strengths.
If you...
I've got a kit ready at Boostworks, been a messy situation but trying to sell, knocking $1000 off if anyone is interested. No post yet since I don't have photos. Ships from Boostworks