Reverse Camera guidance lines gone

[Big_G]

I noticed yesterday that the guidance lines on my reversing camera have gone, have tried absolutely everything to get them back with no luck.
I know they can be turned on and off with the advanced park pilot option, but thats turned on (the picture of the car in the top right comes on with the radar around it)
I've tried disconnecting the battery, doing a master reset within the Sync options. Car has been driven several times inbetween trying to fix it.

Aside from going back to the dealer i'm out of ideas, anyone else had this?

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[Jimmy G]

Normally rear camera issues are attributed to a damaged wiring harness (flex when the trunk/boot opens and closes).

 

[benanderson89]

Mine did that on occasion and its due to a software error. Camera image enhancement and the lines wouldn't appear at all or until a few moments later once the OS caught up.

Turn off the car and wait for a minimum of 15 minutes for the system to fully shut down, maybe even disconnect the battery.

Start her back up and wait for Sync to load fully before putting it into reverse. If that doesn't work, factory reset Sync.

 

[Big_G]

Mine did that on occasion and its due to a software error. Camera image enhancement and the lines wouldn't appear at all or until a few moments later once the OS caught up.

Turn off the car and wait for a minimum of 15 minutes for the system to fully shut down, maybe even disconnect the battery.

Start her back up and wait for Sync to load fully before putting it into reverse. If that doesn't work, factory reset Sync.

As i said in original post mate i've done all of that. I have a feeling its a trip back to Lookers.

 

[benanderson89]

As i said in original post mate i've done all of that. I have a feeling its a trip back to Lookers.

That's why I shouldn't skim read before coffee! My apologies.

Yes, that sounds like a trip back to lookers. They'll probably just reinstall the OS (something you wouldn't be able to do on the driveway I imagine).

 

[Big_G]

Fixed it, OBD adapter & Forscan to the rescue. Ran a DTC scan which showed the car throwing a B115E - Camera Module code.
Reset the BCM & APIM using Forscan and the lines came back.

 

[steerage250]

For the benefit of others reading this post that might just have a very simple problem like I did once - check the boot is shut !

(If the boot is open, then the camera will be pointing up in the air to some degree, hence the lines are switched-off to avoid misleading the driver)

 

[Jon 5.0 2015GT]

If anyone is still having issues with their reverse guide lines I did a camera recalibration in forscan and got them back. I did the camera recall that ford put out and lost them. You’d think Ford would do the recalibration right. Saved myself a trip to the dealer with a possibility of getting charged for what they would probably call an update recalibration.

 

[GR11M]

I thought you could turn these lines on/off under the Sync camera settings ?

 

[Jon 5.0 2015GT]

I thought you could turn these lines on/off under the Sync camera settings ?

Yes you can but some issues going on that makes them disappear for no reason.

 

[GR11M]

Yes you can but some issues going on that makes them disappear for no reason.

Did you try turning it off and on again ?

The reversing camera seems to have a few issues. Mine was first caused by a lose wire in the PCM under the arm rest. Then what complicated the investigation was when it gets really hot outside the reversing camera stops working altogether.

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