RDS
Well-Known Member
- Thread starter
- #1
Hello all
for various reasons I decided to purchase the extended service plan for my 5.0 Mustang. I thought that the clue was in the name ie you pay monthly so as to cover the cost of the eventual service each year.
Apparently that is not so: the latest annual service comprised an oil/filter change and not much more else (the rest are checks) BUT I was told at the main dealer that the brake fluid ought to be changed changed every three years and the aircon serviced....at a not inconsiderable extra cost.
And here is my irritation: if those items are to be changed at a periodic interval, then to me that's servicing and therefore to be included in the (not cheap) monthly pre-payment. But no, the main dealer said; "that's maintenance" so you have to pay extra.....
I think that is a distinction without a difference and calls into question why anyone would buy the service package in the first place if it didn't cover such periodic things.
Now, you might say that it's my own fault for not reading the original agreement. Well, I did and it was not clear so I asked for a definitive list of items for each service, it didn't arrive. So I asked again and got......nothing of any use. I called head office yesterday and was promised a list immediately and.....still nothing. Sure, there are "guides" on the internet, but a guide is not definitive, it is just an indication.
As an aside I was told that I needed the plugs changing and then that was withdrawn as a "mistake" and I was almost given a reduction, and that was withdrawn as the another staff member had "accidentally" inflated the bill, so that my reduction was in effect a reinstatement of the original sum. Rather disappointing professionally I think.
The moral is that these plans are at best partial and incomplete: I await to see whether coolant change is or is not included in the monthly pre-payment........anyone have any different outcomes with the brake fluid or know re the coolant?
Was I made to feel valued whilst at the main dealer? No. not really.
All in all, I am irritated by the approach by the main dealer: this does nothing to dispel the feeling among even the non-car enthusiast that the industry is out to chisel punters at every turn.....
for various reasons I decided to purchase the extended service plan for my 5.0 Mustang. I thought that the clue was in the name ie you pay monthly so as to cover the cost of the eventual service each year.
Apparently that is not so: the latest annual service comprised an oil/filter change and not much more else (the rest are checks) BUT I was told at the main dealer that the brake fluid ought to be changed changed every three years and the aircon serviced....at a not inconsiderable extra cost.
And here is my irritation: if those items are to be changed at a periodic interval, then to me that's servicing and therefore to be included in the (not cheap) monthly pre-payment. But no, the main dealer said; "that's maintenance" so you have to pay extra.....
I think that is a distinction without a difference and calls into question why anyone would buy the service package in the first place if it didn't cover such periodic things.
Now, you might say that it's my own fault for not reading the original agreement. Well, I did and it was not clear so I asked for a definitive list of items for each service, it didn't arrive. So I asked again and got......nothing of any use. I called head office yesterday and was promised a list immediately and.....still nothing. Sure, there are "guides" on the internet, but a guide is not definitive, it is just an indication.
As an aside I was told that I needed the plugs changing and then that was withdrawn as a "mistake" and I was almost given a reduction, and that was withdrawn as the another staff member had "accidentally" inflated the bill, so that my reduction was in effect a reinstatement of the original sum. Rather disappointing professionally I think.
The moral is that these plans are at best partial and incomplete: I await to see whether coolant change is or is not included in the monthly pre-payment........anyone have any different outcomes with the brake fluid or know re the coolant?
Was I made to feel valued whilst at the main dealer? No. not really.
All in all, I am irritated by the approach by the main dealer: this does nothing to dispel the feeling among even the non-car enthusiast that the industry is out to chisel punters at every turn.....
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