Dealer Servicing

[Erez]

That's pretty bad, I wouldn't go back there.

I had my car damaged right in front of my eyes in a 'peace of mind' service where I bought the car, only for the service manager to call me a liar and that the damage was there when I brought the car in. Had to take them to VCAT (And won).

This is why I am looking for a small but trust worthy service place. I really don't want to go back to one of the "big" dealerships - They simply don't care.

I’m sitting in the dealership for my ‘peace of mind’ service and had an interesting talk with the service manager. When I brought the car in for the glovebox and the seat cover replacements under warranty, it returned with fuel consumption that had jumped from 14L/100km to 22L/100km. My wife (who dropped it off and picked it up) was told that the car had to be driven to a locksmith for the glovebox, hence the reason for a drive (but not the reason why it had to be gunned there!) I found out later about the mileage (I was overseas at the time), and complained in the online survey following the service.

This time, I asked for the car not to be washed and for the road test to be mild because of last times experience. It turns out the car was never taken to a locksmith, but rather a road test and that the service technician ‘no longer works here - read into that what you will.’

Good on the dealership for following it up. I suspect that guy probably had a few strikes against him prior to this!

Sponsored

 

[Erez]

Does anyone have any feedback on Courtney & Patterson Ford in Heidelberg VIC with regards to servicing?

 

[Frostee]

Does anyone have any feedback on Courtney & Patterson Ford in Heidelberg VIC with regards to servicing?

I've used them and had no problems

 

[Drewbo]

24 month service at my dealer today.

$580 all up including the recommended brake fluid replacement. Sync 2 maps were also updated.

All of my instructions were followed (including my request that it not be washed).

 

[DFB5.0]

24 month service at my dealer today.

$580 all up including the recommended brake fluid replacement. Sync 2 maps were also updated.

All of my instructions were followed (including my request that it not be washed).

THE single most important request! :lol:

My dealer (now addle knows not to even think about "washing" one of my cars.

 

[apsilon]

I use one of these in case the message doesn't make it past the service desk or is otherwise missed: http://www.bowdensown.com.au/dont-wash-my-car-hanger

 

[DFB5.0]

I use one of these in case the message doesn't make it past the service desk or is otherwise missed: http://www.bowdensown.com.au/dont-wash-my-car-hanger

Excellent!

 

[mwizz]

Thats a great idea

Sponsored