CrackedHorn
Well-Known Member
- Thread starter
- #1
I purchased an Ngauge from Lethal and the cable that showed up was defective.
I contacted Lethal and was told I needed to contact Lund.. Lund tells me I need to contact Lethal (which makes sense).
In the end Lethal wants me to purchase a replacement cable ($55 extra). And they want me to purchase it from Palm Beach because Lethal has none in stock.
I called multiple times and sent Andrew?@lethal a message but am still being told the same story.
I spent $630 on a KIT. This kit has a defective piece of equipment. I am dead in the water without it. I paid for the full operational kit. I didn't get a discount for having MOST of a kit . Other customers paid their $630 and received a a full kit that works.
What if $55 of my payment to Lethal was defective? I bet I wouldn't get any of the items, huh.
Like a lot of people I have worked customer service. I also worked in sales. I cannot imagine EVER asking a customer to pay money to replace a defective item that we supplied. In fact, I would be downright Embarrassed to even suggest it!
And if/when we didn't have it, we would source it. We considered it Basic customer service.
I contacted Lethal and was told I needed to contact Lund.. Lund tells me I need to contact Lethal (which makes sense).
In the end Lethal wants me to purchase a replacement cable ($55 extra). And they want me to purchase it from Palm Beach because Lethal has none in stock.
I called multiple times and sent Andrew?@lethal a message but am still being told the same story.
I spent $630 on a KIT. This kit has a defective piece of equipment. I am dead in the water without it. I paid for the full operational kit. I didn't get a discount for having MOST of a kit . Other customers paid their $630 and received a a full kit that works.
What if $55 of my payment to Lethal was defective? I bet I wouldn't get any of the items, huh.
Like a lot of people I have worked customer service. I also worked in sales. I cannot imagine EVER asking a customer to pay money to replace a defective item that we supplied. In fact, I would be downright Embarrassed to even suggest it!
And if/when we didn't have it, we would source it. We considered it Basic customer service.
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