WTF? Carbon Cartel (Carbonplug.com) Ordered something in Jan, never heard back!

313speed

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Hey all, I'm a former Mustang owner (Fox bodies /S195 / Terminator) that ran across this thread after ordering. I placed an order for my Alfa Romeo on Jan 2, 2021 but became worried about delivery a few days later when our home sold (we expected the process to take months, not hours). I reached out on Jan 7 asking for a tracking number or if changing the delivery address was possible. I sent four additional emails to either Dan (using the address listed here) or though the contact page on their website. There was no response.

My package did arrive on Jan 22. Unfortunately, they had shipped it wrapped in foam but without any other packing. I wasn't really surprised at the damage when I opened things. I sent two emails in within the hour and still have not heard back. Considering Carbon Cartel states customers have 72 hours to notify them about shipping damage, I expected a response in that time frame.

After reading this thread, I didn't really expect an answer. Rather than dealing with their BS, I went right to disputing the debit after four days. My bank has reversed the charges already but I wanted to add my experience here. You're better off dealing with eBay than ordering from a vendor like this.

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Red_fox487

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Ordered in December of 20’, got a UPS tracking number that has not shipped in February. Nothing yet. Is it possible Ill be waiting six months or longer? Time will tell but I do a charge back in may.
 

16Fastback

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Ordered in December of 20’, got a UPS tracking number that has not shipped in February. Nothing yet. Is it possible Ill be waiting six months or longer? Time will tell but I do a charge back in may.
I sent a email to them and they never responded I figured no response before ordering I won't get any help after.The got great looking stuff just. can't trust them.
 

Point45

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Ordered in December of 20’, got a UPS tracking number that has not shipped in February. Nothing yet. Is it possible Ill be waiting six months or longer? Time will tell but I do a charge back in may.
I did a charge back for the parts i didnt receive. Right after I received a shipping notice from them but nothing was sent.

The credit card company has provisionally credited my account but i keep getting notices every few weeks that they are still researching the issue.
 

Semp1

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Just a follow up, have you had a chance to install them?

My driver's side one went on perfectly. The OEM cap was easy to take off and the Carbon Cartel snapped right on. However, I am struggling with the passenger's side. The OEM cap was much harder to get off and I can't get the top clips to lock on the Carbon Cartel cap. On the top there is a 1/16 to 1/8" gap that needs to be closed before the clips will engage.
hmmm. Weird. You do know the carbon cartel cap is an overlayed Ford OEM cap. Mine have been installed and fit perfectly as expected I’m very happy with the overall quality and weave. I will get these wrapped in Xpel to protect them from superficial damage and as I’ve seen on other vehicles with carbon fiber exterior parts, yellowing from weather exposure.

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Scott

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hmmm. Weird. You do know the carbon cartel cap is an overlayed Ford OEM cap. Mine have been installed and fit perfectly as expected I’m very happy with the overall quality and weave. I will get these wrapped in Xpel to protect them from superficial damage and as I’ve seen on other vehicles with carbon fiber exterior parts, yellowing from weather exposure.

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Yes, I know the CF is applied over OEM Ford caps. The good news is my passenger's side cap is now snapped on and securely in place. The only thing I can think of is when I originally did the install it was just too cold in my unheated garage. As others have stated, once you finally get your product you will not be disappointed with the quality.
 

Roadway 5.0

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Sequence:

Order – August 23rd

Order Confirmation Email – August 23rd

Shipping Label Email – October 22nd

Package Actually Received by Post Office – November 18th

Package Delivered to my US Address – November 20th

Hope this helps
This gives me hope...I’m at 40 days after order with no updates or responses. I’ve ordered twice before from CC and had my items within a week; this time no joy.
 

Semp1

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This gives me hope...I’m at 40 days after order with no updates or responses. I’ve ordered twice before from CC and had my items within a week; this time no joy.
I think some of the things he makes as ordered. For example I think anything that requires an actual ford piece overplayed you’ll wait a few months for. My friend waited almost 6 months for the steering wheel bezels. And the average wait time for the mirror cap replacements seems to be about 2-3 months. He just need to get a hold of answering his email service. I could care less how long something took to make just keep in contact with me if I have questions.
 

Red_fox487

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Update:
I emailed CC a month ago warning CC that I would be filing a credit card Dispute being that I was 5 months away from a 6 month deadline to Dispute the charges. I got no reply. Never have gotton any communication for that matter. February I received an email with a tracking number that has never shipped. Along with the several others request for some kind of communication. In any event no reply. I went ahead and started the dispute process with citibank . The very next day I got an email from CC with a second tracking number. I got a partial shipment from two separate orders I made in December of 2020 a few days later 5/3/21. It consisted of a set of Steering wheel bezels and a center console. Both have issues as far as I can tell. and not acceptable. See below. Imho this is sloppy work and there is no way in hell Im attempting to install this quality in my 350r. Brush hairs in the resin, ghosting, over sanded edges, broken catch tabs and poorly laid weave. You be the judge- Stay away from this seller- buyer beware. I gave this company the benefit of the doubt , $3800 and neraly 6 months of wait time to get mediocre work at best. Call me picky but I work for a living and this is sh!t work with no attention to detail.
I again sent an email, demanding a full refund and to not bother sending any other items ordered. Cc will recieve a retun shipment if they even bother to send me a shipping label. More to come- 😑
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