Would this damage to the top be covered under warranty?

[trojannemo]

Hey guys. See attached. This is on the rear window. I don't know when it happened but it's been at least several weeks now. Car's a 2017 CPO with about 20K miles. Would this be covered under warranty? Is it worth the effort? I don't care about it now, but i will care if it gets worse and the window falls off or it develops into an actual tear. Thoughts?

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[Martinnfb]

If you can prove a faulty/ deteriorating material or a damage related to the manufacturing process then yes.

 

[trojannemo]

Well that's the challenge, isn't it? I know that it wasn't done by me. I haven't purposefully cut it nor have I had any accidents near that area of the car to say I maybe bumped it with something sharp. So it's either the mechanism or accidentally coming into contact with something during normal operation. That shouldn't have happened.

 

[Martinnfb]

Best of luck with the claim Yemil, hopefully it will work out.

 

[Tim_]

I guess it wasn’t always there? Have a look at the corresponding part of the roof which folds onto that part and feel through the fabric for sharp edges as it folds down. There might be a rivet end trapped in your roof causing it.

 

[trojannemo]

Thanks for the tip. I'll try to feel around the ridges for something sharp.

 

[trojannemo]

Ford is refusing to cover it under warranty.

Image "IMG_5681" shows a tear in the Convertible Top near the edge of the back window glass. This is the result of contact with a sharp or otherwise abrasive object which has compromised the integrity of the material. As this concern is the result of outside source damage and not a defect in the material, replacement of the Convertible Top Assy w/Glass (7652700) is not warrantable.

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