The ride did feel rough and stiff but i just assumed that is how it was to be setup. I had a 2012 boss and the ride was stiff and a little harsh in that as well. I have 4000 miles on the car now. I bought it from a dealer in Maryland. I have a call in to my local ford dealer for them to inspect it and hopefully configure it the correct way.Sorry to say but you also have them on. Didn't you notice the suspension bottoming out and being extremely stiff ?
I would take wheels off and remove them immediately.... Check for leaks around the strut, and insert the shock stop and protector back into the top hole of the strut support. In such a way that the bump stop is unside, and the protecting sleeve stays up, and you can't see any part of the shinny strut rod...
Hope this helps.
Now my local ford dealer called me back and i nerd to open up a claim with ford directly. This is unacceptable that a ford dealer didn’t know how to properly set the car up.