We have a new Sync 3 Map Update

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Bikeman315

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I'd love to go thru the steps for my 2021 Mach 1 but the Ford map site says "invalid VIN" so I can't get the update. (Sync 3 is updated.) Multiple calls to Ford CRC have not resolved the issue. I welcome any suggestions from someone with experience or connections to Ford.
OK, I know this is probably stupid but have you double checked all of you VIN letters and numbers? For example o’s and 0’s I did this once years ago and it drove me nuts until I finally figured it out.

 

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OK, I know this is probably stupid but have you double checked all of you VIN letters and numbers? For example o’s and 0’s I did this once years ago and it drove me nuts until I finally figured it out.
Yep, tried that. mine only has one "0" and that definitely doesn't change the "invalid VIN" response. Looks like more time on the phone with Ford CRC, which is why I'm asking for help.
 

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Yep, tried that. mine only has one "0" and that definitely doesn't change the "invalid VIN" response. Looks like more time on the phone with Ford CRC, which is why I'm asking for help.
Will ALOM let you give them your ESN so they can manually create a license file? I’d *think* they could do this or get someone at FoMoCo to create one for you. It’s really the only unique aspect to a map update.
 

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Will ALOM let you give them your ESN so they can manually create a license file? I’d *think* they could do this or get someone at FoMoCo to create one for you. It’s really the only unique aspect to a map update.
Who is ALOM? According to the Sync support folks, I should have received a letter from Ford with a map update code. Without that, the Sync folks can't help and sent me back to the CRC.
 

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Who is ALOM? According to the Sync support folks, I should have received a letter from Ford with a map update code. Without that, the Sync folks can't help and sent me back to the CRC.
ALOM is the company that handles the map update distribution. So you go the that map update site and that’s all them. My understanding is it’ll look up the VIN you put in against the Ford database to get the ESN and current map info.They’d then create the license file specific to your unit, then push that plus the map updates. I’m not sure if they can do what I suggested though, but if you contact them with the ESN from the About SYNC screen they may be able to.
 


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ALOM is the company that handles the map update distribution. So you go the that map update site and that’s all them. My understanding is it’ll look up the VIN you put in against the Ford database to get the ESN and current map info.They’d then create the license file specific to your unit, then push that plus the map updates. I’m not sure if they can do what I suggested though, but if you contact them with the ESN from the About SYNC screen they may be able to.
Update - I don't find a way to contact them directly from the Sync 3 Map update page. The "owner support" link just takes me back to Ford page to check the VIN, which still shows as needing the Sync update (even though I've now done it twice and the car said it was complete both times!). Suggestions?
 
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Update - I don't find a way to contact them directly from the Sync 3 Map update page. The "owner support" link just takes me back to Ford page to check the VIN, which still shows as needing the Sync update (even though I've now done it twice and the car said it was complete both times!). Suggestions?
Found ALOM "map care support" online and just sent them an email. I'll hope for a better response from them than I've had from Ford.
 

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ALOM is the company that handles the map update distribution. So you go the that map update site and that’s all them. My understanding is it’ll look up the VIN you put in against the Ford database to get the ESN and current map info.They’d then create the license file specific to your unit, then push that plus the map updates. I’m not sure if they can do what I suggested though, but if you contact them with the ESN from the About SYNC screen they may be able to.
Update. ALOM got in touch with Ford directly and learned the data wasn't updated when the APIM was replaced in July (their attempt to deal with the problem that turned out to be solved by the Sync update.) So I will visit the dealer I bought it from and get them to run the analyze update. Hopefully that will enable the latest Sync update to be reflected in their system, for the VIN to be recognized, and then enable the NA120 update. This is quite a learning curve!
 

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If anyone needs a road added or their neighbourhood or a p parking lot that isn't in 2-20 just take a shot of the area on sync3 screen and I'll add it on maps database as I have aerial view :)
 

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ALOM is the company that handles the map update distribution. So you go the that map update site and that’s all them. My understanding is it’ll look up the VIN you put in against the Ford database to get the ESN and current map info.They’d then create the license file specific to your unit, then push that plus the map updates. I’m not sure if they can do what I suggested though, but if you contact them with the ESN from the About SYNC screen they may be able to.

my question about this updating is I'm running v3.0.30204 (I dont get complimentary update) if I pay once this one time just to get a license file along with 2-20, can I use that file in the future with a donor complimentary update?
 

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Update. ALOM got in touch with Ford directly and learned the data wasn't updated when the APIM was replaced in July (their attempt to deal with the problem that turned out to be solved by the Sync update.) So I will visit the dealer I bought it from and get them to run the analyze update. Hopefully that will enable the latest Sync update to be reflected in their system, for the VIN to be recognized, and then enable the NA120 update. This is quite a learning curve!
Another update: took it to the dealer today. Their read on it after testing is that the other dealer installed the wrong APIM (or the APIM wasn't programmed correctly for my car). They'll do some research with Ford's tech hotline and set up a follow-up visit. The saga continues.
 
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Bikeman315

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Another update: took it to the dealer today. Their read on it after testing is that the other dealer installed the wrong APIM (or the APIM wasn't programmed correctly for my car). They'll do some research with Ford's tech hotline and set up a follow-up visit. The saga continues.
head-shake.gif
 

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Nice gif for this! No complaints at this point. I'm delighted to have my Mach 1 -- was reveling the experience leaving back from the dealer in the pouring rain here. It is such a joy to drive. And this weekend I head to Charlotte for the Track Attack, so I get to enjoy the 6 hour (by the book) drive there. The return trip will be a bit more of a challenge given I'll have spent two days on the track!!!
 

 
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