Engineer0127
Active Member
- Joined
- Jul 31, 2021
- Threads
- 0
- Messages
- 40
- Reaction score
- 38
- Location
- Massachusetts
- First Name
- Brad
- Vehicle(s)
- 2021 Mustang GT
I worked with Steven W over the weekend... super easy to communicate with, really fast responses. Answered all of my questions about shipping to another state, documentation, taxes and fees, etc. No BS over pricing... offered exactly what was promised at 4% under invoice. Eligible for the $1,000 Ford rebate on top of the great price. Steven forwarded the DORA within minutes of me submitting my trim level and options. I thought it over that night and reached out the next day inquiring what was needed to get the order in. Provided some basic info and within minutes Steve sent an options confirmation request. Ford emailed me the order confirmation about 10 minutes later! I asked Steven for the final OTD numbers... and being late Saturday night I didn't expect a response until Monday. Well, LATE Saturday night Steve emailed the full breakdown - this was not expected, but fully appreciated! I just want to thank Steven... and everyone at Chapman who was involved in this transaction and making it the most stress-free and easy experience I've ever had in buying a car. Truly outstanding customer service!
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