CrashOverride
Well-Known Member
- Joined
- Aug 18, 2018
- Threads
- 45
- Messages
- 711
- Reaction score
- 395
- Location
- Under a hood
- Vehicle(s)
- 2015 Mustang GT
I'm not sure if you or others have reached out directly to Ford's technical support for dealers. Chrysler had a program called "Star" whereupon dealers could talk directly or pseudo-directly with the engineers because they can't fix a problem that doesn't have a TSB yet. GM had/has a program as well...I used to talk to dealer service managers about it in the late 90's but I can't remember the name.......snip...
Actually I just found it. It's called TAC.
So it would go like this:
Owner> "I have this tick..."
Dealer > "This is normal"
Owner > "I want to have you reach out to [Whatever Ford calls it] because this is not normal...Go start a brand new one..."
Dealer > "Go away"
Owner > "I need the name of the regional rep for this area"
It probably won't go any further, but it is a possible path one could take.
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