The Official Ford Customer Service “Out of the Office” Thread

[FordService]

Hi Deysha
I have a '15 GT V8 that has a a Ford Racing exhaust on it. I bought the car used in 12/15 (car had 700 mi) from a Ford dealership and the car came with the Ford Racing exhaust already installed. The driver's side canister has a rattle. You can take a fist and even lightly bang on the canister and hear the rattle inside. The rattle was slightly present when I bought it and has gotten much worse. Car has ~5k miles now.

My local dealership doesn't know what to do with Ford Racing parts. :headbonk: They gave me an 800 number to call to a (supposedly) "Ford Racing" representative. I have not called yet as it's the holiday weekend.

Can you please give me some advice or tips?

thanks

Hello k757,

I agree with your dealer, because some Ford Racing Parts come with their own warranty. You should definitely give them a call at 1-800-367-3788.

Deysha

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[FordService]

Hey, amazing peeps!!!

We’ll be out of the office until Tuesday to enjoy the 4th with our family and friends. I hope you do the same. Please, behave while we’re out. addle::lol:

Have a great 4th of July!!!
:clap2::love:

Deysha

 

[k757]

Hello k757,

I agree with your dealer, because some Ford Racing Parts come with their own warranty. You should definitely give them a call at 1-800-367-3788.

Deysha

update: I contacted Ford Racing, they sent me to Borla. Borla was to send me the exact muffler I needed. There was a snafu on their end resulting in nothing getting sent. Borla corrected that and sent me a new catback system instead.

Thanks

 

[FordService]

Hey, peeps!!

We’re off to enjoy this upcoming 3 day weekend!! We shall return on Tuesday and get back to business.

Please have a happy and safe weekend!

Deysha

 

[MattW]

Hey, peeps!!

We’re off to enjoy this upcoming 3 day weekend!! We shall return on Tuesday and get back to business.

Please have a happy and safe weekend!

Deysha

Thanks. I hope the entire Ford team has a nice relaxing weekend. My build is scheduled for Tuesday.

Take care!

 

[JoeySperz]

Maybe my warranty claims I've been waiting months to bear back on will finally get resolved next week...

 

[FordService]

Hey guys,

Due to the impacts of Hurricane Matthew our offices are closed until Monday October 10th. We apologize for the inconvenience.

Deysha

 

[MattW]

Hope you make it though this well.

 

[FordService]

Happy Thanksgiving!

We hope you all enjoy this wonderful time with family and friends. We will be out of the office on Thursday, November 24, 2016. We will return on Friday, November 25, 2016.

We are thankful for you all and thanks for being part of our Ford Fam! :cheers:

Tricia

 

[FordService]

Hope you all have an amazing weekend, guys! We’ll be out of the office until Tuesday. Make sure to get some family time in.

:love:

Deysha

 

[FordService]

Hey guys,

We will be out of the office until next year! LOL! Ok, only until Tuesday.

I hope everyone enjoys their New Years with their loved ones. Have fun and be safe! :bolt:

Deysha

 

[FordService]

Hey, amazing people!

We want to take a moment to thank you all for allowing us to provide a helping hand and support our Ford Family throughout the years. It has been a pleasure working with each and every one of you! We will miss you tons!! :love:

We assure you that you'll be in good hands with the new Ford Service team.

Deysha, Rachel, and Tricia

 

[GTU4EAH]

Than YOU Deysha, Rachel and Tricia for your great service! You've made the order process waiting period bearable!

 

[Freedom]

Hey, amazing people!

We want to take a moment to thank you all for allowing us to provide a helping hand and support our Ford Family throughout the years. It has been a pleasure working with each and every one of you! We will miss you tons!! :love:

We assure you that you'll be in good hands with the new Ford Service team.

Deysha, Rachel, and Tricia

so uh wheres the new team at? lol

 

[sbrenskell]

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