Eric16GT
Member
- Thread starter
- #1
I'm needing to speak with a Ford Rep.
I bought my 350 used from a dealer in GA. This dealer got it from a dealer in SC where it was purchased new and traded. That dealer installed the splitter incorrectly.
The first time the splitter came loose, I took it to the service department and they "fixed it". At the time, I was unaware of dealers screwing the initial installation up. A couple of weeks later, at highway speed, it broke loose and I dragged it underneath the car for miles.
Took it to the dealer, they said "you must've hit something". They took photos, submitted them and a claim to Ford. I called Ford and they said "we never received anything from the dealer". So, they lied. They then said they will contact the dealer for me and that they will submit the claim. I called them two days later and they said "your dealer said that you hit something and judging from the photos we agree and we will not cover the splitter". I ask the service dept if they will do something about it (I have purchased FIVE cars from them), they said "No we didn't install it, so it's not our responsibility".
I ordered a new one and picked it up (and overpaid I found out) and it's sitting in my garage waiting to be installed by a professional and trusted body shop on Thursday. I'm not looking for money or free stuff, but I'm extremely pissed off that I was treated this way and the truth was skirted so that no one will take responsibility. I'd like to speak with a Ford Rep on here to see if they can get this resolved to my satisfaction.
I bought my 350 used from a dealer in GA. This dealer got it from a dealer in SC where it was purchased new and traded. That dealer installed the splitter incorrectly.
The first time the splitter came loose, I took it to the service department and they "fixed it". At the time, I was unaware of dealers screwing the initial installation up. A couple of weeks later, at highway speed, it broke loose and I dragged it underneath the car for miles.
Took it to the dealer, they said "you must've hit something". They took photos, submitted them and a claim to Ford. I called Ford and they said "we never received anything from the dealer". So, they lied. They then said they will contact the dealer for me and that they will submit the claim. I called them two days later and they said "your dealer said that you hit something and judging from the photos we agree and we will not cover the splitter". I ask the service dept if they will do something about it (I have purchased FIVE cars from them), they said "No we didn't install it, so it's not our responsibility".
I ordered a new one and picked it up (and overpaid I found out) and it's sitting in my garage waiting to be installed by a professional and trusted body shop on Thursday. I'm not looking for money or free stuff, but I'm extremely pissed off that I was treated this way and the truth was skirted so that no one will take responsibility. I'd like to speak with a Ford Rep on here to see if they can get this resolved to my satisfaction.
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